IT Enterprise Systems Support Engineer
IT support engineer at a fintech company's Jerusalem office, serving as first point of contact for ~200 corporate end users. Day to day involves troubleshooting Windows/macOS laptops, Microsoft 365, mobile devices, networking, and conference-room AV, plus endpoint lifecycle management via Intune, Jamf, SCCM, and Autopilot.
- Compensation
- Not disclosed
- Location
- Jerusalem, Jerusalem District
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- It support
- Posted
Skills
Must have
- 2-4+ years of experience in IT support, desktop support, help desk, or related technical role in a fast-paced enterprise or high-tech environment
- Fluent in Hebrew and English
- Experience with ticketing systems, remote support tools, and conferencing platforms (Zoom/Teams)
- Willingness to occasionally provide after-hours support
- Strong expertise supporting Windows, macOS, and Apple hardware
- Working knowledge of Linux, mobile devices, and endpoint troubleshooting
- Hands-on experience with Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), PowerShell, and enterprise productivity tools
- Experience administering endpoint management platforms such as Microsoft Intune, Jamf, SCCM, Windows Autopilot, and device lifecycle management
- Solid understanding of networking fundamentals: VPNs, MFA, switches, routers, wireless access points, Cisco, Fortinet, remote connectivity
- Exceptional customer service, communication, and problem-solving skills, including support for executive and VIP stakeholders
- Strong organizational, analytical, and project leadership abilities with a track record of managing priorities independently
Full description
Who We Are
At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.
With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.
The Role
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, iOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are
- A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels.
- An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner.
- Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise.
- Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders.
- Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What You’ll Actually Be Doing
- Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets.
- Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications.
- Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments.
- Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users.
- Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot.
- Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience.