IT Executive (Retail Infrastructure)

Top 3 Reasons To Join Us

The Job

1. Infrastrucutre Management

• Manage and support cloud environments (Azure, AWS) and virtualization platforms
• Manage and handles infrastructure modernization initiatives including network optimazation
• Implement and manage infrastructure-level security policies and controls
• Ensure compliance with industry regulations
• Coorindate with security teams to mitigate risks
• Provide input on infrastructure requirements during system design and implementation phases.
• A good understanding of incident management, ensuring necessary updatea and follow-ups until case closure with proper resolution.

2. Infrastructure Support and Operation

• Maintain and support IT infrastructure
• Ensure high availability, performance and security of IT systems
• Monitor and troubleshoot infrastructure performances issues and resolve them proactively
• Oversee IT infrastructure that support POS systems, in-store connectivity, IT devices and equipments.
• Supervise infrastructure support staff or external service providers as needed.
• Manage vendor relationships, hardware/software procurement and service-level agreements (SLAs)
• Troubleshoot technical issues and provide timely and effective solutions
• Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
• Classify IT requests according to business guidelines and IT business project plan;
• Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
• Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
• Perform installation, setup, configuration, migration, upgrading and testing of software applications

3. Application Backup Support

• Provide 1st level application support.
• Able to tourbleshoot and provide solutions for technical issues or routes to appropriate escalation groups.
• Perform system operations and administrative tasks including user management, monitoring of multiple system performances.
• support company's events when required
• Any other duties as and when assigned

Your Skills and Experience

· Minimum Diploma, preferably in Information Technology, Engineering, Business Administration or a related field.

· 2 years of relevant working experience.

· Good understanding of Retail, Ecom, Event & Office Operations.

· Good command of English, both written and spoken.

· Strong hands-on experience with IT devices, business applications and infrastructure.

· Strong troubleshooting, project deployment and vendor management skills.

· Experience in functional specification documentation, system testing and user training.

· Able to propose and implement technical solutions to meet business and user needs.

Why You'll Love Working Here

• Competitive salary
• 2 months probation with 100% of gross salary and SMUI
• 13th month salary and yearly bonus
• Full benefit package applied according to current Labor law.
• Professional and dynamic working environment in international company
• Healthcare insurance package and annual health check
• Internal employees with 50% discount of Skechers brand
• Working day: Mon - Fri (5 days/week)