Kinettix Inc.
IT Field Service Technician
- Compensation
- Not disclosed
- Location
- Cincinnati, Ohio, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Skilled trades
- Posted
Skills
Must have
- 3+ years of experience in IT field services, network installation, or a related technical role
- Hands-on experience with structured cabling installation and certification
- Working knowledge of LAN/WAN networking concepts (TCP/IP, VLANs, DNS, DHCP)
- Proficiency with standard hand tools, power tools, cable testers, and punch-down tools
- Valid driver's license and reliable personal transportation
- Ability to lift up to 50 lbs and work in confined spaces, elevated areas, or variable conditions
- Strong communication skills and ability to interface professionally with clients on-site
Nice to have
- CompTIA A+, Network+, or equivalent certification
- BICSI Installer or Technician certification
- Experience with Cisco, Juniper, Meraki, Ubiquiti, or similar platforms
- Familiarity with ITSM/ticketing systems (ServiceNow, ConnectWise, Remedy)
- Prior experience in a managed services or field deployment environment
- OSHA 10 or OSHA 30 certification
Full description
**Location: Cincinnati, OH
Department: Information Technology
W2
FLSA Status: Non-Exempt
Reports to the IT Manager / Field Operations Lead
Position Summary**
The IT Field Service Technician is responsible for delivering on-site technical support across a broad range of IT infrastructure disciplines in the Greater Cincinnati, OH area. This role serves as the primary hands-on resource for break-fix support, structured and low/high voltage cabling, network infrastructure deployment, and technical project coordination. The ideal candidate is a self-starter who thrives in dynamic field environments and can manage multiple priorities with minimal supervision.
Key ResponsibilitiesBreak-Fix & General IT Field Support**
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, peripherals, and other end-user devices
- Perform on-site troubleshooting for servers, switches, access points, and other network equipment
- Execute equipment installations, moves, additions, and changes (IMACs) as directed
- Maintain accurate service records and update ticketing systems in a timely manner
Low Voltage & High Voltage Work
- Install, terminate, and test low voltage systems including Cat5e/Cat6/Cat6A copper cabling and fiber optic cable
- Perform conduit work, cable tray installation, and pathway infrastructure as required
- Coordinate with licensed electricians and facilities teams for high voltage work in compliance with NFPA 70E and local codes
- Follow all safety protocols and OSHA standards for electrical and low voltage environments
Structured Cabling
- Design, install, and certify structured cabling systems in commercial and enterprise environments
- Terminate patch panels, wall plates, keystone jacks, and fiber enclosures
- Conduct cable testing and certification using Fluke or equivalent tools; document test results
- Ensure all cabling work meets ANSI/TIA-568 and EIA standards
Network Infrastructure
- Deploy, configure, and maintain network hardware including routers, managed switches, wireless access points, and firewalls
- Assist with LAN/WAN infrastructure buildouts, data center installations, and rack-and-stack activities
- Cable management and labeling in MDF/IDF rooms and data center environments
- Coordinate with remote NOC or engineering teams to validate connectivity and performance
Technical Coordination
- Act as the on-site point of contact for IT field projects and vendor engagements