IT Hardware Engineer L2

IT Hardware Engineer L2

Position: IT Enterprise Hardware Engineer – L2

Job Type: Field Support

Experience: 2–3 Years

Job Summary:

We are looking for an IT Hardware Engineer to provide onsite L2 support for enterprise servers and IT infrastructure. The engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.

Key Responsibilities:

• Installation, rack mounting and commissioning of enterprise servers.

• Hardware troubleshooting and replacement of server components.

• Basic knowledge of Dell, HPE and Lenovo servers.

• Troubleshoot CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.

• Perform RAID configuration and basic server hardware configuration.

• BIOS/firmware upgrade and hardware health checks.

• Basic Windows Server and Linux OS installation and troubleshooting.

• Configure basic IP, DNS, Gateway and network connectivity.

• Perform server reboot, power cycle and basic diagnostic activities.

• Follow customer SOPs and prepare service/activity reports.

• Coordinate with L3, L1 teams and OEM support for complex issues.

• Travel to customer locations for onsite support as required.

Required Skills:

• Good knowledge of enterprise server hardware.

• Basic Windows Server/Linux knowledge.

• Basic RAID and storage knowledge.

• Basic networking knowledge.

• Good troubleshooting and communication skills.

• Willingness to work onsite and travel as required.

Qualification:

Diploma/B.E./B. tech /B.Sc./CCNA/MCSE or equivalent IT qualification.

Preferred:

Experience with HPE ProLiant, Dell PowerEdge, Lenovo Think System, iLO/iDRAC, RAID controllers and server diagnostics