IT Help Desk Technician

Join AIOI Nissay Dowa and help take our IT Department to the next level

About us:

At AIOI Nissay Dowa, we specialise in vehicle insurance and are committed to delivering simple, straightforward, and friendly service to our customers and partners. To support our people and strengthen our technology capability, we are inviting internal expressions of interest for an IT Help Desk Technician to join our IT Department.

The role:

This role will provide first-line technical support to internal users, helping resolve day-to-day hardware, software, system access, and connectivity issues in a timely and customer-focused way. It is a great opportunity for someone who enjoys problem solving, learning new systems, and supporting colleagues to work effectively.

Key responsibilities will include:

· Provide first-level technical support to employees across the business.

· Respond to and resolve support requests via phone, email, and ticketing systems.

· Troubleshoot hardware, software, networking, and user access issues.

· Assist with Microsoft 365, Windows devices, printers, mobile devices, and business applications.

· Create, update, and maintain user accounts and permissions.

· Escalate complex issues to senior IT team members when required.

· Support new starter onboarding and user equipment setup.

· Maintain accurate documentation and knowledge base articles.

· Assist with IT asset management and inventory tracking.

· Contribute to continuous improvement of IT support processes.

What we’re looking for:

· A passion for technology and helping people.

· Excellent customer service and communication skills.

· Strong problem-solving and troubleshooting abilities.

· Basic understanding of:

o Microsoft Windows

o Microsoft 365

o Active Directory / Entra ID

o Networking fundamentals

o PC and laptop hardware

· Ability to prioritise tasks and work effectively in a team environment.

· A willingness to learn and develop technical skills.

Desirable Qualifications & Experience

· Previous Help Desk, Service Desk, Customer Service, or Technical Support experience.

· IT qualification, diploma, or relevant industry certifications.