IT Help Desk Technician
Entry-friendly IT Help Desk Technician supporting employees across the Crest Industries family of companies from Pineville, LA — troubleshooting hardware, software, Microsoft 365, printers, and connectivity, setting up and imaging devices, handling Active Directory and ticketing tasks, while partnering with sysadmins and engineers on IT projects.
- Compensation
- Not disclosed
- Location
- Pineville, Louisiana
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Foundational knowledge of computer hardware, software, and troubleshooting (via education, certifications, projects, or work experience)
- Strong listening and communication skills; explain technical information clearly
- Customer-focused approach, patience, and willingness to help users of all technical levels
- Reliability, attention to detail, and ability to organize work as priorities change
- Ability to work independently, ask questions when needed, and collaborate with a team
- Interest in learning new technologies and developing IT skills
- Occasional travel and limited overtime
Nice to have
- Associate degree or higher in Computer Information Systems, IT, or related field (or equivalent training/certs/experience)
- Experience supporting Windows 11, macOS, and Microsoft 365 apps (Outlook, Teams, SharePoint)
- Experience with Active Directory, Microsoft 365 Admin Center, or basic user access administration
- Understanding of networking fundamentals: DNS, DHCP, TCP/IP, VPN
- Experience with ticketing systems such as Zendesk and remote troubleshooting tools
- Experience imaging computers, migrating user data, or supporting devices via Microsoft Intune or Workspace ONE
- Experience supporting Autodesk or other business applications
- CompTIA A+, Network+, Security+, relevant Microsoft certifications, or familiarity with ITIL
Full description
Come join our team at Crest Operations!
With companies located across the United States, Crest Industries is committed to bringing together the best people and the right resources to meet today’s challenges and deliver the innovations of tomorrow. With significant recent growth and company acquisitions, Crest more than ever is a catalyst for change, using a little grit and a lot of determination to drive a forward movement for our customers and our employees.
ABOUT THE ROLE
Enjoy solving problems and helping people? Crest Operations is looking for an IT Help Desk Technician to support employees across the Crest Industries Family of Companies.
You’ll help employees get back to work when technology gets in the way by troubleshooting computer issues, setting up equipment, and providing clear, friendly support. You’ll work alongside Systems Administrators and Engineers, build your technical skills, and contribute to projects that support our businesses.
Whether you’re finishing school, beginning your IT career, or bringing years of hands-on experience, we’d like to hear from you. We’re looking for strong customer service, practical problem-solving skills, and a willingness to learn. Training and responsibilities will reflect the experience you bring.
What You’ll Do
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Provide technical support to employees in person, by phone, through email and support tickets, and using remote support tools.
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Troubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common technology issues.
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Set up and configure computers, install software, and assist with device imaging, system rebuilds, and user data transfers.
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Help employees with mobile devices, conference room technology, and audiovisual equipment.
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Assist with user accounts, access requests, and routine Active Directory and Microsoft 365 administrative tasks, following established approvals and security procedures.
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Track, prioritize, and document support requests, keep employees informed, and coordinate with other IT team members when issues require additional support.
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Assist with device support and deployment using tools such as Microsoft Intune and Workspace ONE.
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Document solutions, identify recurring problems, and suggest ways to improve support.
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Recognize and escalate suspected security issues according to established procedures.
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Partner with Systems Administrators and Engineers on IT projects, taking on additional responsibilities as your skills develop.