IT Help Desk Technician
- Compensation
- Not disclosed
- Location
- Ogden, UT, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Nice to have
- Associate degree or technical training in information technology, computer science, or a related field.
- Experience with Microsoft Entra ID, Active Directory, Microsoft Intune, Exchange Online, or similar administration tools.
- Experience using IT help desk ticketing systems and maintaining technology asset records.
- Familiarity with remote-support tools, endpoint security, multifactor authentication, and basic TCP/IP networking.
- CompTIA A+, Network+, Microsoft, ITIL, or comparable industry certification.
- Interest in developing additional skills in IT systems administration, networking, and infrastructure support.
Full description
Job Title: IT Help Desk Technician
Location: Ogden, UT
Job Type: Full-time
About Us: Cubiscan is an employee-owned (ESOP) technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.
Job Summary: The IT Help Desk Technician provides frontline technical support to Cubiscan employees, with a primary focus on resolving day-to-day hardware, software, connectivity, and user-access issues. This position serves as a primary point of contact for IT support requests, troubleshoots common technical problems, documents resolutions, and escalates more complex issues to senior IT personnel. As training and experience progress, the technician may assist with additional IT systems and infrastructure responsibilities to support the department's ongoing needs.
Key Responsibilities:
- Respond to employee IT support requests through phone, email, ticketing systems, remote support tools, and in-person assistance.
- Diagnose and resolve common hardware, software, operating system, printer, peripheral, and network connectivity issues, including basic Wi-Fi, wired network, and VPN troubleshooting.
- Install, configure, troubleshoot, and maintain computers, mobile devices, software applications, and related equipment.
- Assist with creating, modifying, and disabling user accounts and access permissions in accordance with company security procedures.
- Provide technical support for Microsoft 365 applications, Windows operating systems, and other company-supported technologies.
- Document support requests, troubleshooting steps, resolutions, and equipment changes in the IT ticketing system.
- Recognize and escalate complex technical issues, infrastructure problems, and security concerns to senior IT personnel while maintaining communication with affected employees through resolution.
- Prepare, image, configure, deploy, maintain, and recover company-issued computers, laptops, mobile devices, and peripherals. Assist with employee onboarding and offboarding, including user account setup, software installation, approved access provisioning, and equipment recovery.
- Provide employees with basic technical guidance and training on company applications, systems, and cybersecurity practices.