IT Help Desk Technician I
Entry-level IT help desk role at IMA Financial Group in Denver: the technician diagnoses and resolves end-user desktop, OS, and application issues, manages user accounts and tickets, deploys laptops/mobile devices, and supports Microsoft Office 365. Requires 2–3 years of IT experience including service desk work.
- Compensation
- $40.7K–$52K / yr
- Location
- Denver, CO
- Work setup
- Not specified
- Seniority
- Intern
- Employment
- Internship
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- 2-3 years' equivalent work experience in computer technology-related fields
- 1-2 years' experience working in service desk roles
- 1-2 years' user account creation and administration experience
- Excellent oral, presentation, analytical and written communication skills
- Exceptional focus on customer service
- Some travel required
Nice to have
- Associate degree
- CompTIA A+ Certification or demonstrated equivalent work experience or certification
- 2-3 years' current Microsoft desktop operating system, mail client and applications experience
Full description
ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:
- Supports and demonstrates IMA’s core values
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates
- Tests, diagnoses, and resolves end user desktop/hardware, operating system, and application problems, to include identifying and resolving desktop application interdependencies and/or conflicts
- Sets-up and maintains user accounts, maintains computer and hardware inventory, and provides meeting room A/V support
- Acts as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Escalates an incident to IT subject matter experts and tracks resolution to required service level
- Configures and deploys end user hardware, including laptops, desktops, telephones, and mobile devices
- Supports the use and functionality of Microsoft Office 365 applications
- Manages end user support requests in the Help Desk ticketing system
REQUIRED EXPERIENCE AND SKILLS include but are not limited to:
- Preferred: Associate degree
- Required: 2-3 years’ equivalent work experience in computer technology-related fields
- Preferred: CompTIA A+ Certification or demonstrated equivalent work experience or certification
- Preferred: 2-3 years’ current Microsoft desktop operating system, mail client and applications experience
- Required: 1-2 years’ experience working in service desk roles
- Required: 1-2 years user account creation and administration experience
- Required: excellent oral, presentation, analytical and written communication skills
- Required: exceptional focus on customer service
- Some travel required
COMPETENCIES & TRAITS:
- Professionalism
- Interpersonal skills
- Problem Solving
- Communicating
- Technology
The anticipated posting timeline for this opportunity is 10/02/2026-10/31/2026
Salary Range
$40,700—$52,000 USD
Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: