IT Help Desk Technician
Entry-level, on-site IT Help Desk Technician at State Technical College of Missouri in Linn, MO ($18/hr starting, Mon–Fri 8am–5pm). Answers support calls, documents tickets, handles password/MFA resets, and performs basic Windows/Microsoft 365, printer, and hardware troubleshooting for faculty, staff, and students.
- Compensation
- $18 / hr
- Location
- Linn, MO
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- High school diploma or equivalent
- Basic familiarity with computers, Microsoft Windows, and common software applications
- Basic understanding of computer hardware, peripherals, and everyday technology troubleshooting
- Strong communication, interpersonal, and customer service skills
- Ability to follow instructions, document information accurately, and learn new technical procedures
- Good organizational skills and ability to manage multiple requests in a fast-paced environment
- Willingness to learn, ask questions, and work collaboratively with other IT team members
Nice to have
- Coursework, technical training, or associate degree in IT, Computer Information Systems, or related field
- Familiarity with Microsoft 365, basic computer troubleshooting, or help desk ticketing systems
- Previous experience in customer service, technical support, or assisting others with technology
- Interest in information technology and desire to develop technical skills in a professional support environment
- Strong problem-solving abilities and a positive attitude
Full description
IT Help Desk TechnicianOn-Site, Monday – Friday 8:00 a.m. – 5:00 p.m. Salary starts at $18.00 an hour.
State Tech is known as the Employers' Choice. Why? Because our graduates earn high paying jobs that are in demand. A huge reason for that success is because of our dedicated faculty and staff. Become a part of the #1 two-year college in the country and shape the workforce of tomorrow. At State Tech we want to be known as both the Employers' Choice, but equally as important we want to be known as the Employee's Choice! To learn more about State Tech visit our website at .
State Technical College of Missouri is accepting applications for the full-time, non-exempt, and benefit eligible IT Help Desk Technician position for the IT Department. Information about the program or department can be added here. Apply today at
Required Qualifications:
- High school diploma or equivalent.
- Basic familiarity with computers, Microsoft Windows, and common software applications.
- Basic understanding of computer hardware, peripherals, and everyday technology troubleshooting.
- Strong communication, interpersonal, and customer service skills.
- Ability to follow instructions, document information accurately, and learn new technical procedures.
- Good organizational skills and ability to manage multiple requests in a fast-paced environment.
- Willingness to learn, ask questions, and work collaboratively with other IT team members.
Preferred Qualifications:
The ideal candidate will have an interest in information technology and a desire to develop technical skills in a professional support environment. Coursework, technical training, or an associate degree in Information Technology, Computer Information Systems, or a related field is preferred but not required. Familiarity with Microsoft 365, basic computer troubleshooting, or help desk ticketing systems is beneficial. Previous experience in customer service, technical support, or assisting others with technology is also valued. Candidates who demonstrate strong problem-solving abilities, a positive attitude, and a willingness to learn are encouraged to apply.
Job Responsibilities:
- Help Desk Support: Answer incoming IT support calls, respond to requests for assistance, and provide friendly, professional customer service to faculty, staff, and students.
- Ticket Documentation: Create, update, and maintain help desk tickets by accurately recording user information, reported issues, troubleshooting steps, and resolutions.
- Basic Technical Troubleshooting: Assist users with common computer, software, printing, and Microsoft 365 issues using established troubleshooting procedures and guidance from experienced IT staff.