Alphaeus Pte. Ltd.
IT Helpdesk Engineer/Assistant | **OJT Provided | Immediate** | Up to $2600*
Provides first- and second-level IT helpdesk support: answering user calls and emails, troubleshooting desktop, LAN/WAN and voice issues, and handling user account administration (e.g., Active Directory). OJT provided; core tools include Windows OS, MS Outlook and mobile devices.
- Compensation
- SGD 2.6K / mo
- Location
- Central Region
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Min Nitec in any disciplines
- Strong communication and customer service skills
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support
Nice to have
- Few months of IT technical support exposure or call centre experience
Full description
Responsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls.
Requirement:
- Min Nitec in any disciplines.
- With few monthsof IT technical support exposure or call centre is a plus
- Strong communication and customer service skills.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.