IT Helpdesk Specialist
- Compensation
- 50K–70K / mo
- Location
- Ortigas, Metro Manila
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Associate's degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
- 2+ years of experience in an IT Help Desk, Service Desk, or Technical Support role.
- Experience supporting Microsoft Windows environments.
- Working knowledge of Microsoft 365, Active Directory, and endpoint management tools.
- Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience using IT service management (ITSM) or ticketing systems.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service orientation with the ability to support both technical and non-technical users.
Nice to have
- CompTIA A+, Network+, Security+, or Microsoft certifications.
- Experience supporting cloud-based environments such as Microsoft Azure.
- Knowledge of endpoint management platforms such as Intune, SCCM, or Jamf.
- Experience supporting remote and hybrid work environments.
- Familiarity with cybersecurity best practices and endpoint protection solution.
Full description
Salary: ₱50,000 – ₱70,000 per month
Asiatel Outsourcing is the first Philippine-founded outsourcing company listed on the TSX Venture Exchange. As we continue to experience exceptional growth, we are looking for top-tier talent to join our dynamic team. We remain committed to fostering a culture of excellence, innovation, and career growth.
We are seeking for an IT Help Desk Specialist that serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely and effective support for hardware, software, network connectivity, and end-user technology issues. The ideal candidate is customer-focused, technically proficient, and committed to delivering exceptional support that enables employees to work efficiently and securely.
Company Address: Hanston Square Building, San Miguel Avenue, Ortigas, Pasig City
Key Responsibilities:End-User Support
- Provide first-level and second-level technical support to employees via phone, email, chat, and ticketing systems.
- Diagnose and resolve hardware, software, operating system, and application issues.
- Assist users with account access, password resets, and multi-factor authentication (MFA) support.
- Support desktop, laptop, mobile device, printer, and peripheral troubleshooting.
- Escalate complex issues to appropriate IT teams when necessary.
Ticket Management
- Monitor, prioritize, and respond to help desk tickets in accordance with established service level agreements (SLAs).
- Document incidents, service requests, resolutions, and troubleshooting steps in the ticketing system.
- Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved.
Device and Asset Management
- Configure, deploy, and maintain laptops, desktops, mobile devices, and related equipment.
- Manage equipment inventory and maintain accurate asset records.
- Coordinate onboarding and offboarding activities, including system access and equipment provisioning.
Systems Administration Support
- Create and manage user accounts in Active Directory, Microsoft 365, and other business applications.
- Assist with software installations, updates, and patch management.
- Support collaboration tools such as Microsoft Teams, SharePoint, and cloud-based business applications.
Security and Compliance
- Follow company IT security policies and procedures.