IT Helpdesk Support - Level 2

Who we are

Calder Stewart is a nationwide leader in developing property and building solutions for New Zealand’s industrial and commercial markets.

Every year our team of around 440 people deliver outcomes for local, national, and international clients by building many of the largest and most complex construction projects across the country. A family-owned business started in Milton in 1955, for 70 years we have successfully evolved our services into a national offering. Our capabilities include an extensive land portfolio, end-to-end property services, Design Build solutions, plus manufacturing and construction services.

With steady growth, the ability to communicate to our whole team has become a key focus to our business to ensure we continue to share our story with our people and our customers. We have generations of proven experience on our team, and we deliver flexible solutions and we're driven by a common set of values in 'Find a Way', 'Play Fair', 'Be Loyal' and 'Own It'.

About the role

Reporting to the IT Manager, you'll manage helpdesk requests across user accounts, hardware and application support at Level 1 and Level 2, escalating Level 3 issues internally or to external providers as needed.

You'll support our on-premises and cloud infrastructure, including networking, servers and other configuration, and assist with backup and restore (Veeam), including testing restores and disaster recovery activities. You'll also contribute to IT security improvements and monitoring, train staff on hardware and software such as Microsoft Office, Outlook, Teams and our line-of-business applications, and keep system documentation current, including Change Management documentation.

You'll also help deliver IT projects, from planning and user engagement through to change management.

About you

You’ll bring:

• Experience working in an IT helpdesk or support team, including managing tickets
• Strong knowledge of Microsoft systems, such as Active Directory, Azure, Intune, SCCM and O365
• Advanced technical knowledge across a range of IT systems, with a proactive approach to resolving issues
• Excellent verbal and written communication and a genuine client focus
• The ability to work independently, collaborate with internal and external IT support, and ask for help when you need it
• Comfort in a fast-paced, sometimes challenging environment within a small team

It would be a bonus if you have:

• Networking and security experience
• ITIL certification, or vendor certifications such as Microsoft or CompTIA
• Willingness to travel to other regions for support, with occasional overnight stays
• A self-motivated approach to learning new skills and using them to improve how we work

Benefits

We provide a competitive remuneration package and continuous training and development opportunities, along with regular staff and family events.

To find out more about Calder Stewart please visit our website www.calderstewart.co.nz

To submit your application, please apply online.

Applications for this position must have NZ residency.

We’re interviewing as applications come in, so we encourage you to apply early. This role may be filled before the closing date.

Calder Stewart is committed to a drug and alcohol-free workplace. A negative drug test result will be a condition of any offer of employment.