IT Helpdesk Technician
Frontline IT support role at an architecture and engineering firm's Montgomery, AL office: first point of contact for user issues by phone/email, configuring and maintaining desktops, laptops and iPhones, remote troubleshooting, and logging tickets in Kaseya.
- Compensation
- Not disclosed
- Location
- Montgomery, AL, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Good understanding of computer systems, mobile devices, and other tech products
- Experience with Active Directory
- Experience mapping network drives and printers
- Ability to diagnose and resolve basic technical issues
- Good troubleshooting skills over the phone or e-mail
- Ability to learn custom software packages as needed
- Ability to work independently and self-managed
- Strong written, verbal, and presentation skills
- Record events and problems and their resolution in Kaseya
- Able to lift up to 25 pounds at times
Nice to have
- Bachelor's degree in related field
- 5+ years of experience
Full description
Bring your experience. Find your people. Build what matters.
At Goodwyn Mills Cawood (GMC), we believe great work happens when talented people have the trust, resources, and support to do their best work.
As an IT Helpdesk Technician, you’ll bring your experience to meaningful projects that shape the communities we serve. You’ll have the opportunity to provide frontline IT support, collaborate with talented professionals across disciplines, and build strong relationships.
Most importantly, you won’t be expected to do it alone. You’ll be surrounded by a multidisciplinary team that values collaboration, shares knowledge, and is invested in your success.
What You’ll Do
As an IT Helpdesk Technician, you will serve as a trusted technical resource and the first point of contact for users seeking technical assistance via phone or email.
You’ll:
- Configure and maintain user desktops, laptops, and iPhone devices and keep them updated with new software and security patches
- Provide accurate information on IT products or services
- Record events and problems and their resolution in Kaseya
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
We’ll Support Your Growth
We’re looking for an experienced IT Helpdesk Technician who is ready to make an impact in GMC Montgomery.
It’s about sharing what you know, learning from others, and helping the entire team succeed.
In this role, you’ll have opportunities to:
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Pass on any feedback or suggestions from customers to the appropriate internal team
The Kind of Team Member We’re Looking For
You’re an experienced IT Helpdesk Technician who enjoys both the work and the people behind the work.You bring:
- A commitment to quality and thoughtful problem-solving
- A collaborative mindset and willingness to share your experience with others
- Strong written, verbal, and presentation skills
- A desire to contribute to something bigger than an individual project
What You’ll Need
- Bachelor’s degree in related field, preferred
- 5+ years of experience, preferred
- Good understanding of computer systems, mobile devices, and other tech products
- Experience with active directory