IT Helpdesk Technician

Job Title: IT Helpdesk Technician

Contact Details: Full-time

Job Overview:

Star Services LLC is a leading provider of IT solutions and services to businesses of all sizes. We are currently seeking an experienced IT Helpdesk Technician to join our team on a full-time basis. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of their IT systems.

Key Responsibilities:

• Respond to IT support requests from clients via phone, email, or in-person

• Troubleshoot and resolve hardware and software issues

• Install, configure, and maintain computer systems and peripherals

• Set up and maintain user accounts and permissions

• Monitor and maintain network and server systems

• Perform routine maintenance and updates on systems to ensure optimal performance

• Provide training and support to users on software and hardware usage

• Document and maintain records of all support requests and resolutions

• Collaborate with other IT team members to resolve complex technical issues

• Stay up-to-date with the latest technology and industry trends to provide the best support to clients

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Minimum of 2 years of experience in a similar role

• Strong knowledge of computer hardware, software, and networking systems

• Experience with Windows and Mac operating systems

• Excellent problem-solving and troubleshooting skills

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Strong communication and customer service skills

• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus