IT Infrastructure & Cloud Operations Engineer

Salary: $5,000 – $5,500 per month

About the role

We are looking for an IT Infrastructure & Cloud Operations Engineer to provide operational coverage and service continuity across Microsoft 365 services and on-premises enterprise platforms. The role involves initial incident troubleshooting, service restoration, escalation coordination and operational support across multiple technical environments.

Key responsibilities

• Provide operational coverage and first-level support for Microsoft 365 services, including Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Teams.

• Perform initial triage and troubleshooting for incidents affecting collaboration platforms, identity services and hosting environments.

• Coordinate incident escalation and resolution with relevant specialist teams, including Microsoft 365, SQL and infrastructure teams.

• Execute documented standard operating procedures (SOPs) and operational runbooks for Microsoft 365 and on-premises platforms.

• Support service restoration, backup verification and recovery activities during incidents.

• Provide operational coverage during leave periods, manpower shortages and peak operational periods to prevent service gaps.

• Maintain operational records, handover notes and documentation to support continuity across teams.

About you

• Experience in enterprise IT operations or infrastructure support.

• Working knowledge of Microsoft 365 collaboration and identity services.

• Working knowledge of on-premises enterprise platforms.

• Strong incident coordination and troubleshooting skills across multiple platforms.

• Ability to follow and execute established operating procedures across different systems.

• Proven ability to collaborate across teams and provide effective operational handovers.

• Good communication, documentation and problem-solving skills.