IT Infrastructure Engineer
An IT Infrastructure Engineer at Ampa Group maintains, monitors and secures servers, storage, networking and applications while driving the firm's move to Azure Cloud and Microsoft 365. Day to day it involves patching, incident and change management, DR testing, vulnerability management and mentoring junior staff across Microsoft, VMware/Nutanix, HPE and Citrix technologies.
- Compensation
- Not disclosed
- Location
- Birmingham, United Kingdom
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Devops
- Posted
Skills
Must have
- 5+ years hands-on experience working as part of an infrastructure delivery team
- Experienced in change management and scheduling
- Strong understanding of infrastructure technology and protocols
- Microsoft solutions (Exchange, Active Directory, Entra ID, SQL, VPN, DNS, DHCP) including cloud architecture (Azure, Exchange Online, Arc, Intune, Endpoint Management)
- Microsoft 365 administration and security
- Experience in virtualisation technologies (VMware; Nutanix preferred)
- Windows Server infrastructure
- HPE Server and Blade infrastructure
- Networking (HPE ProCurve and FlexFabric)
- SAN technology (ideally Nimble, Alletra and 3PAR)
- Citrix Virtual Apps and Desktop experience with good understanding of Citrix ADC
- Good understanding of firewalls (ideally FortiGate) and modern secure network architectures (e.g. SASE)
- Scripting and automation skills (e.g. PowerShell) to support cloud operations
- Strong communication skills; can describe complex technical concepts to non-technical stakeholders
- Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions
Nice to have
- Management and migration of cloud-based solutions (Azure)
- Exposure to Infrastructure as Code (Terraform, Bicep or ARM templates)
- Management of server infrastructure solutions including storage
- Exposure to Nutanix AHV and DR failover technologies
- Rubrik backup solutions
- Exposure to Microsoft Sentinel or similar SIEM solutions
Full description
IT Infrastructure EngineerPurpose of the Role:
As an IT Infrastructure Engineer, you will play an active role in maintaining, supporting, and monitoring existing infrastructure including server, storage, network, data, and applications. The role requires the holder to actively participate in and support various IT systems and associated projects, particularly the ongoing progression toward Azure Cloud and the Microsoft 365 stack.
The role is expected to work with and support management and the wider team in improving and enhancing key systems and processes. As an Infrastructure Engineer, you will be a subject-matter expert leading by example and providing mentorship on best practices to the wider IT function, ensuring that systems and services are available, visible, and secure.
The role requires a broad set of skills underpinned by a high degree of flexibility, adaptability, and a keen mind for determined problem-solving. Elements of the role will also present opportunities to represent the IT function across business areas as an interface with functional leaders and other consumers of the IT service around the firm. Key to your success will be your ability to communicate with others at all levels, work multiple issues alongside planning and delivering several workstreams, and ensure you deliver against commitments while maintaining an engaging, confident, can-do attitude. In achieving success, you will have access to and experience a wide range of IT products and services from traditional on-prem, through hyper-converged, to Cloud technologies.
As an Infrastructure Engineer, your responsibilities and duties include:
- Being responsible for the ongoing stability and availability of systems.
- Monitoring, maintaining, and supporting systems and software to ensure stability and compliance with technology standards.
- Performing maintenance, including the installation of patches and upgrades with an understanding of the production environment and continuous availability targets.
- Full accountability for allocated project actions, technical problems, and incidents.
- Event detection, resolution, and/or escalation – conducting root cause analysis and remediation as required.
- Monitoring systems availability, performance, capacity, and trends against baseline metrics.
- Generating system insights by leveraging monitoring and event tools to support stabilisation and lifecycle management.
- Developing in-depth knowledge of supported systems and applications and transferring knowledge to more junior staff.
- Vulnerability management by assessing security status and applying mitigation solutions.
- Fostering strategic partnerships with technology vendors, internal user groups, technical IT consultants, and project managers, moving beyond transactional relationships.