IT INFRASTRUCTURE ENGINEER II
Designs, implements, and supports IT infrastructure — servers, storage (SAN/NAS), virtualization/cloud (Azure, M365), Active Directory, and monitoring — for Fox Communities Credit Union, including expert troubleshooting, lifecycle standards, documentation, and vendor management. Based in Appleton, WI; hybrid possible after onsite onboarding.
- Compensation
- Not disclosed
- Location
- Appleton-Enterprise Ave., Appleton, WI, US
- Work setup
- Hybrid
- Seniority
- Middle
- Employment
- Full time
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Minimum: Associate's or Bachelor's degree in Information Systems certification or equivalent experience
- Three or more years of experience with server operations, enterprise systems, and application technologies
- Advanced knowledge of enterprise networking: TCP/IP, routing, virtualization, SAN/NAS, Microsoft SQL, Azure, Microsoft 365, cloud solutions, IT security
- Scripting knowledge (PowerShell, Python, Batch)
- Comfortable engaged in and/or managing multiple projects simultaneously
- Advanced experience translating business requirements into technical solutions
- Experience supporting and troubleshooting complex technologies
- Familiar with DR/BCP practices in relation to hybrid cloud offerings
- Efficient, professional verbal and written communication with users at all levels
- Intermediate statistics or advanced algebra skills
- Ability to work in a fast-paced environment
- Willingness to travel and work varied hours, including occasional evenings and weekends
- Must reside in Wisconsin
Nice to have
- Bachelor's degree in Computer Science, Management Information Systems, or Business
- Certifications such as MCSE, VCP, and/or SCSN
- Advanced experience with telephony systems
Full description
We currently have a career opportunity for a full-time, IT Infrastructure Engineer II based out of our corporate office (Enterprise) in Appleton! After initial onboarding onsite, this position could have the opportunity for hybrid (3+ days onsite/week, 2 remote) work consideration. However, candidates must reside in Wisconsin to be considered.
The IT Infrastructure Engineer II is responsible for providing technical design, solutioning, and direction across projects, initiatives, and operational teams. This includes consulting on new systems, upgrades, reengineering efforts, and ongoing operational support. This role is responsible for defining, implementing, and managing lifecycle standards for IT services and infrastructure, including data centers, servers, desktops, virtualization/cloud platforms, storage (SAN/NAS), monitoring, and end-user productivity tools. Additionally, this position delivers advanced support to ensure system availability and stability across Fox’s technology environment, while also supporting RFP development, vendor management, and procurement of hardware, software, and services.
The primary responsibilities of the IT Infrastructure Engineer II role include but are not limited to:
- Promoting and upholding the Fox Purpose, Mission, Vision, and Values
- Providing expert technical consultation across projects; serving as the infrastructure subject matter expert to drive successful delivery of initiatives
- Researching, planning, and implementing new or enhanced infrastructure components and systems to support lifecycle management, key initiatives, and operational reliability
- Providing operational support to maintain system availability and stability, delivering expert-level troubleshooting and deep technical assistance as needed
- Developing and documenting installation and configuration processes, including system diagrams, overviews, SLAs, and transition support materials
- Administering and managing capacity across infrastructure services, including servers, Active Directory, storage/backup, virtualization, operating systems, and end-user tools
- Researching, recommending, and implementing innovative solutions to improve processes, leveraging automation and existing tools where appropriate
- Assisting and/or overseeing special projects as required
- Creating and sharing KPIs to measure and communicate the overall health and performance of supported systems
Candidates for the IT Infrastructure Engineer II position should possess:
- Minimum: Associate’s or Bachelor’s degree in Information Systems certification or equivalent experience
- Preferred: Bachelor’s degree in Computer Science, Management Information Systems, or Business
- Certifications such as: MCSE, VCP, and/or SCSN desirable
- Three or more years of experience working with server operations, systems enterprise, and application technologies