IT Infrastructure Manager
Leads Daniels Health's enterprise IT infrastructure, owning the on-premises network, servers, hybrid environment and Microsoft Azure tenant — covering operations, security, backup/DR, monitoring, projects, vendors and team leadership. Core tech: Azure, Windows Server, Active Directory/Entra ID, networking (firewalls, VPN, SD-WAN), virtualization.
- Compensation
- $120K–$135K / yr
- Location
- Chicago, IL
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Devops
- Posted
Skills
Must have
- Minimum 5 years hands-on experience supporting enterprise infrastructure (network, server, cloud, or hybrid)
- Minimum 2 years in an infrastructure, systems, network, cloud operations, or IT operations management capacity
- Demonstrated experience leading technical teams, vendors, managed service providers, or complex infrastructure projects
- Experience designing, implementing, and supporting enterprise network services across multiple sites and remote users
- Experience administering and governing Microsoft Azure environments in a production enterprise setting
- Experience with server administration, virtualization, storage, backup, disaster recovery, monitoring, patch management, and infrastructure lifecycle planning
- Experience communicating cross-functionally with stakeholders at varying levels
- Strong knowledge of enterprise networking: routing, switching, firewalls, VPN, wireless, WAN/SD-WAN, DNS, DHCP, segmentation, troubleshooting
- Strong working knowledge of Microsoft Azure: tenant/subscription governance, resource groups, virtual networks, security controls, VMs, storage, backup, monitoring, policy, cost management, RBAC
- Strong knowledge of Windows Server, Active Directory and Entra ID integrations, Group Policy, virtualization platforms, storage, backup and recovery
- Working knowledge of Microsoft 365, identity and access management, endpoint management, and hybrid cloud architecture
- Experience with infrastructure monitoring/management tools, log management, vulnerability-management processes, and reporting platforms such as Power BI and Microsoft Excel
Nice to have
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- Experience with Freshservice, ServiceNow, or similar ITSM platforms
- Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, or comparable Azure certification
- Cisco CCNA, CCNP, or comparable network certification
- ITIL Foundation or higher
- Security, cloud, virtualization, or disaster-recovery certifications relevant to the environment
Full description
We are seeking an experienced IT Operations Manager to lead the design, operation, security, and continual improvement of Daniels Health’s core technology infrastructure. This role owns the enterprise network, server and hybrid infrastructure environment, and Microsoft Azure tenant, ensuring these platforms are reliable, secure, scalable, well-governed, and aligned with business requirements across global entities.
The IT Operations Manager is accountable for the operational health and strategic evolution of on-premises, cloud, and hybrid infrastructure. This includes network connectivity, firewalls, wireless, servers, virtualization, storage, backup and disaster recovery, Microsoft Azure services, identity and access integrations, monitoring, patching, and infrastructure lifecycle management. The role partners closely with Cybersecurity, Service Desk, Applications/Development, and business stakeholders to provide secure, resilient technology services for field, operations, and office personnel, both remote and onsite.
This position combines people leadership, hands-on technical depth, vendor management, operational governance, and project delivery. The successful candidate will establish clear ownership, standards, documentation, performance measures, and roadmaps for the infrastructure estate.
Key Responsibilities
- Own the operational performance, availability, capacity, security, and lifecycle management of enterprise network, server, cloud, and hybrid infrastructure.
- Lead and develop infrastructure personnel, contractors, and managed service providers; establish clear priorities, expectations, accountability, technical standards, and development plans.
- Design, implement, maintain, and continually improve resilient network services, including LAN, WAN, SD-WAN, VPN, internet connectivity, firewalls, wireless, routing, switching, DNS, DHCP, and network segmentation.
- Own server and compute platforms, including Windows and Linux servers, virtualization, storage, file and print services, directory services, and supporting infrastructure components.
- Own the Microsoft Azure tenant and associated platform services, including subscriptions, resource organization, governance, networking, compute, storage, backup, monitoring, cost management, and role-based access controls.
- Manage hybrid connectivity and integrations among Azure, on-premises infrastructure, Microsoft 365, Entra ID, SaaS platforms, and business applications.
- Establish and maintain infrastructure monitoring, alerting, health checks, performance baselines, capacity planning, and operational reporting.
- Ensure infrastructure changes are properly planned, reviewed, tested, documented, communicated, and implemented in accordance with change-management and security requirements.
Security, Resilience, and Compliance