Vouchagram India
It Infrastructure Manager
Leads on-prem IT infrastructure and operations for Vouchagram India in New Delhi (office-only): managing Windows/Linux servers, networks, Active Directory, Google Workspace email, Palo Alto firewalls, Sophos endpoint security, and ManageEngine patching, while supervising the IT support team, coordinating vendors, and producing monthly MIS reports.
- Compensation
- ₹800K–₹1.2M / yr
- Location
- New Delhi
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, IT, Engineering, or related field
- 5-8 years of experience in IT infrastructure and operations
- 3-5 years in infrastructure team leadership, administration, or managerial role
- Hands-on experience with enterprise networks, servers, end-user computing, and IT support operations
- Windows Server administration, Active Directory, DNS, DHCP, and Group Policy
- Networking fundamentals: TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi
- Palo Alto firewall administration and policy management
- Sophos antivirus and endpoint protection management
- ManageEngine patch management and patch compliance reporting
- Google Workspace administration, email management, and user lifecycle management
- VMware or Hyper-V virtualization
- IT monitoring, endpoint management, troubleshooting, and infrastructure documentation
- Basic backup and recovery knowledge
- Basic cloud administration exposure (not a primary responsibility)
- Basic compliance and audit documentation maintenance
- Team leadership and IT operations management
- Vendor coordination and stakeholder communication
- Monthly MIS preparation, data analysis, and management reporting
- IT asset management, license tracking, and cost control
- Experience preparing monthly IT MIS reports and monitoring service delivery KPIs
- Experience coordinating vendors, infrastructure upgrades, and security remediation
Nice to have
- Relevant IT certifications
- Practical experience with Google Workspace, Palo Alto firewalls, Sophos endpoint security, and ManageEngine patch management
Full description
Work From Office Only Job Description: IT Infrastructure ManagerJob Title: IT Infrastructure Manager Department: Information Technology Reports To: Head of IT / CIO / CTO Experience: 58 years in IT infrastructure and operations, including 3–5 years in a team leadership or managerial role Location: As per business requirement1. Job PurposeThe IT Infrastructure Manager is responsible for managing and maintaining the organization's IT infrastructure, including servers, networks, email systems, endpoint security, firewall, patch management, IT operations, and MIS reporting. The role ensures reliable, secure, and efficient IT services while minimizing cloud administration and compliance-related activities.2. Key ResponsibilitiesA. IT Infrastructure Management
- Manage physical and virtual servers, storage systems, network infrastructure, and related IT services.
- Ensure infrastructure availability, reliability, performance, and business continuity.
- Plan and execute infrastructure upgrades, system configurations, technology refreshes, and preventive maintenance.
- Monitor infrastructure performance and resolve hardware, software, and connectivity issues.
- Maintain updated infrastructure documentation, asset inventories, and configuration records.B. Network and Connectivity Management
- Manage LAN, WAN, Wi-Fi, VPN, internet connectivity, switches, routers, and network devices.
- Ensure secure and reliable connectivity across offices, branches, and remote users.
- Monitor network availability, bandwidth utilization, and performance.
- Coordinate with internet service providers, telecom vendors, and third-party service providers.
- Troubleshoot network outagdes and implement corrective actions to prevent recurring issues.C. Server and Email Management
- Administer Windows/Linux servers, virtualization platforms, Active Directory, DNS, DHCP, and Group Policy.
- Manage corporate email services and user accounts through Google Workspace.
- Administer email creation, modification, deactivation, distribution groups, aliases, and access permissions.
- Manage email security settings, spam filtering, email routing, and account security policies.
- Troubleshoot email delivery, synchronization, login, and mailbox-related issues.
- Manage Google Workspace user licenses and coordinate renewals as required.D. Firewall Management – Palo Alto
- Administer and maintain Palo Alto firewalls, including security policies, NAT rules, and access controls.