IT Infrastructure & Operations Manager
- Compensation
- Not disclosed
- Location
- Reciprocity Industries - Central
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Must be at least 18 years of age
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or an equivalent combination of education, certifications, and relevant exp
- Seven or more years of progressive IT operations, infrastructure, or workplace technology experience.
- Three or more years of leadership or supervisory responsibility.
- Experience supporting Microsoft 365, endpoint management, service desk operations, and infrastructure services.
- Experience supporting multi-location and remote work environments.
- Experience managing technology vendors, procurement activities, lifecycle planning, or operational budgets.
Nice to have
- ITIL 4 Foundation or comparable service-management training and experience.
- Relevant Microsoft certification in Microsoft 365, endpoint management, or Entra ID, or equivalent experience.
- Hands-on experience using PowerShell and workflow or low-code tools to support IT operations.
- CompTIA Security+ or equivalent foundational security knowledge.
- A relevant Azure or AWS certification aligned with the organization's actual technology environment.
- Experience supporting legal, healthcare, financial, or other regulated environments.
- Experience implementing IT service management, operational governance, or technology control frameworks.
Full description
Our Billings, Montana office is currently seeking an IT Infrastructure & Operations Manager.
This is an on-site position in Billings, MT.
POSITION SUMMARY:
The IT Infrastructure & Operations Manager leads the daily delivery, reliability, and continuous improvement of the organization’s technology infrastructure and end-user computing environment. This role supports Reciprocity Industries, AVA Law Group, remote personnel, and company office locations.
The manager oversees service desk operations, Microsoft 365 administration, endpoint and identity operations, network and workplace technology, asset lifecycle management, vendor coordination, and operational recovery capabilities. This position partners closely with Security Operations, Software Development, Quality Assurance, Product Management, and business leaders to deliver reliable and scalable services while implementing approved security, governance, and compliance requirements.
This is a hands-on, player-coach role. In addition to leading the team, the manager directly administers core technology platforms, participates in complex troubleshooting and major operational incidents, implements approved changes, and provides technical coverage when needed.
This is an IT operations leadership role. It is not accountable for security monitoring, threat detection and response, security investigations, security policy ownership, policy exceptions, or organizational risk acceptance.
KEY RESPONSIBILITIES:
Operational Leadership & Service Delivery
- Lead daily IT operations and service delivery supporting all users, offices, and business functions.
- Direct service desk operations, work prioritization, escalations, major incident coordination, and problem-management activities.
- Establish and maintain operational procedures, support models, knowledge resources, and change-management practices.
- Ensure operational automations are documented, tested, securely managed, monitored, and supportable by other team members.
- Develop practical service reporting and baseline measures to identify recurring issues and improvement opportunities.
- Develop operational roadmaps and infrastructure improvement plans aligned with business priorities and the Director's technology strategy.
- Ensure clear communication during significant incidents, maintenance activities, and service changes.
Infrastructure, Cloud & Workplace Technology
- Oversee operational administration of Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive, SharePoint Online, Microsoft Purview, Microsoft Copilot services, Intune, and other assigned cloud services.
- Oversee network connectivity, wireless infrastructure, firewalls, VPN services, telephony, office technology, endpoint platforms, and related cloud infrastructure.