IT Infrastructure Operations Manager

Minimum Requirements:

• BSC Informatica / BCom Informatica or equivalent
• Relevant IT Security Operations certification i.e., CISSM / CISSP ITIL certification
• Financial management certification is an added advantage
• Project Management certification and relevant experience is an added advantage
• Minimum 10 years working experience in a network, data centre, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage
• Excellent knowledge of the data centre, network, IoT, cyber security, ITIL, EUC and Service Desk environment
• Excellent Crisis management and Problem-solving skills
• Service Delivery and Contract Management
• Customer Service Orientation
• Project Management skills
• Presentation skills
• Manage and maintain the relationship between Business IT Support and Business Infrastructure needs
• Excellent MS Office skills
• Excellent verbal and written communication skills
• Research and evaluation skills of infrastructure, technology, and Operations solutions
• Ability to build and maintain sustainable relationships with stakeholders
• Business and financial acumen
• Knowledge of different architecture and security frameworks

Responsibilities:

• Responsible for the Operational Management of the companys data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.
• Responsible for all operational aspects including day- to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.
• Guide and provide the delivery of IT Services in line with Business strategy to all customers with a key focus on enhancing and improving seamless end-to-end customer experience.
• Manage all active and relevant IT Suppliers according to the services they deliver through the associated contracts.
• Responsible for Business user relationship management and adherence to agreed OLAs.
• Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security, Service Desk and EUC environments