IT Infrastructure & Support Engineer
- Compensation
- Not disclosed
- Location
- Delhi, DL, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Diploma / B.Tech / B.E. / BCA / B.Sc. in IT, Computer Science, or an equivalent qualification.
- Relevant experience in IT infrastructure, end-user computing, desktop support, network support, or IT operations.
Full description
Department: Information Technology
Location: Delhi
Job Type: Permanent (Full-Time)
No. of Positions: 1
Experience: 3-5 Years
Position/Designation: IT Infrastructure & Support Engineer
About the Role:
We are looking for an experienced IT Infrastructure & End-User Support professional to provide reliable L2 IT infrastructure and end-user support across multiple global locations. The role will focus on standardizing, documenting, and centrally managing end-user devices, office IT infrastructure, networking, IT assets, and support processes.
The position will be responsible for device provisioning, asset management, ITSM-based support, network and office IT support, endpoint security, employee lifecycle activities, and maintaining accurate technical documentation. The candidate will also coordinate with overseas offices, vendors, and internal stakeholders to ensure reliable IT operations.
Key Responsibilities:End-User Computing
- Provide L2 support for Windows laptops/desktops and limited macOS endpoints.
- Troubleshoot hardware and software issues related to Microsoft 365 desktop applications, printers, peripherals, conferencing equipment, and common business applications.
- Provide professional and timely technical support to end users, including senior leadership.
Device Provisioning
- Prepare and configure new devices for employees.
- Perform Windows deployment, Intune enrollment, and Autopilot provisioning.
- Install approved applications and verify endpoint security compliance before device handover.
- Manage asset tagging, device assignment, and handover records.
Asset Management
- Maintain accurate records of laptops, desktops, monitors, mobile devices, network devices, and peripherals.
- Maintain details including serial numbers, assigned employees, warranty, location, and lifecycle status.
- Support periodic physical verification and reconciliation of IT assets.
IT Support & ITSM
- Provide IT support through the approved ITSM/helpdesk system.
- Manage incidents, service requests, access requests, device issues, and software requests.
- Promote the use of the ITSM platform as the primary support channel instead of uncontrolled support through WhatsApp, phone calls, and informal email.
- Ensure tickets are properly documented, updated, and closed.
Networking
- Provide L1/L2 support for LAN, WAN, Wi-Fi, switches, routers, firewalls, VPN, ISP links, and office connectivity.