IT Inhouse Consultant Customer Service (m/f/d)

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?

• Do you always put the customer at the center of your actions?

• Do you consider the future and upcoming generations in your actions?

• Do you strive for personal and professional growth?

What you'll do

• Analyse business requirements and advise internal stakeholders on suitable Salesforce-based solutions

• Translate service and support needs into effective configurations and enhancements within Salesforce Service Cloud

• Contribute your expertise in Service Cloud Voice, Messaging and Omni-Channel to improve customer service processes

• Work in a contact centre environment to optimize service operations and support the continuous development of the service platform

• Collaborate with internal teams and external partners on projects, enhancements and support topics, while using JIRA and Confluence for documentation, coordination and task management

Who you are

• Degree in IT, Business Informatics or a comparable qualification

• Experience in Salesforce consulting or application support, ideally in an in-house or international environment

• Solid knowledge of Salesforce Service Cloud and Genesys

• Hands-on experience with Service Cloud Voice, Messaging, Omni-Channel, contact centre processes, as well as JIRA and Confluence

• Structured, solution-oriented working style combined with very good English skills

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family-owned company with attractive compensation in line with the collective agreement or above tariff

• Flexibility: 30 days of vacation, flexitime account and a modern hybrid working culture with weekly home office days

• Career and professional development: Continuous learning and individual development opportunities with a wide range of seminars, webinars and e-learning opportunities

• Corporate Benefits: Discounts on well-known brands and reduced-price employee purchases

• Bike leasing: Using tax advantages while promoting your own health

• Relocation support: Assistance with international relocation

• Fitness and health: Offers of active health promotion, company doctor, occupational health and safety, etc.

• Daily time savings: Short and convenient commutes thanks to ample parking and a shuttle service to our office in Kitzingen

• Feel Welcome: Structured onboarding days as well as company and team events for a successful start and quick integration into the team

• Take a Break: Canteen with subsidized meals

Knauf as an employer

Knauf Information Services GmbH, headquartered in Kitzingen, Germany, is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.