IT Manager

Overview/Function: The IT Manager is responsible for leading daily information technology operations and ensuring reliable, secure, and efficient technology services across the organization. This hands-on leadership role provides direction to IT staff, manages departmental priorities and projects, supports end-users, oversees systems and network performance, and partners with business leaders to align technology solutions with company needs.

Major Responsibilities:

· Lead, coach, and support IT team members responsible for help desk, infrastructure, and field technology support.

· Manage daily IT operations, ticket prioritization, escalations, service levels, and timely resolution of user issues.

· Oversee updating, maintenance, lifecycle planning, and inventory for hardware, including desktops, servers, routers, copiers, printers, and handheld devices used for sales, delivery, service, and inventory.

· Manage end-user devices, including operating systems, applications, and configurations.

· Diagnose and resolve complex user, system, network, and infrastructure issues; ensure appropriate escalation and documentation.

· Monitor network performance, system reliability, cybersecurity risks, and security vulnerabilities; recommend and implement improvements.

· Develop, maintain, and enforce IT procedures, documentation, standards, asset controls, and support practices.

· Ensure professional contact with internal customers and promote a responsive, service-focused IT culture.

· Maintain ethical conduct, confidentiality, and sound judgment in handling company systems and information.

· Other duties as required.