Vanguard Software Pte Ltd
IT Manager – Internal Technology Operations
- Compensation
- Not disclosed
- Location
- Central Region
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- • Degree or diploma in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- • Minimum 5 years of relevant IT operations experience, including at least 3 years running production on-premise servers and virtualised environments, alongside ownership of internal IT support, ident
- • Experience supporting employee onboarding, offboarding, device setup, account provisioning, access requests, troubleshooting, and IT service workflows.
- • Strong understanding of MFA, access reviews, least-privilege access, endpoint security, patching, backups, incident escalation, and practical operational security controls.
- • Hands-on experience with at least one production hypervisor platform, such as Hyper-V, Proxmox, VMware, or KVM. This should include VM lifecycle management, patching, monitoring, and backup/restore.
- • Working knowledge of Linux and Windows server administration, and of monitoring and alerting for infrastructure and application availability.
- • Experience managing collaboration platforms, productivity tools, SaaS applications, user accounts, devices, and IT assets.
- • Ability to introduce practical, repeatable processes where ways of working are still developing or informal.
- • Strong vendor-management and documentation skills, including contracts, renewals, administrators, ownership records, and support expectations.
- • Ability to communicate technology risks, trade-offs, costs, and priorities clearly to non-technical stakeholders and senior leadership.
- • Demonstrated ability to take ownership, clarify responsibilities, and follow operational improvements through to completion.
Nice to have
- • Experience establishing or maturing an internal IT function in a growing company.
- • Familiarity with ITSM practices, service catalogues, asset management, endpoint management, identity providers, MDM, SSO, SaaS administration, and ticketing workflows.
- • Experience coordinating managed service providers, cybersecurity partners, infrastructure partners, or other specialist vendors.
- • Experience with budgeting, procurement support, renewal management, technology portfolio governance, or software licence optimisation.
- • Familiarity with business continuity planning, backup restoration testing, incident response preparation, and operational risk reporting.
Full description
Job Summary
We are hiring an IT Manager to operate and mature Vanguard’s internal IT function. This role will formalize and strengthen internal IT through clear ownership, reliable employee support, stronger access and security controls, vendor visibility, and practical technology governance.
The role is hands-on and operational, while also building the foundation for a scalable internal IT operating model. You will own employee IT support, identity and access administration, device and endpoint management, SaaS administration, on-premise server and virtual machine operations, availability of the platform company applications run on, vendor coordination, risk visibility, incident readiness, and technology spend transparency.
This is not only a support role. The IT Manager is expected to turn technology priorities into dependable internal IT operations: predictable service, accountable ownership, secure access, resilient systems, controlled vendors, and clear reporting to leadership.
Job ResponsibilitiesInternal IT Operations and Service Management
- Own day-to-day internal IT support for employees, including devices, accounts, collaboration tools, access requests, troubleshooting, and issue resolution.
- Establish and manage a single IT intake process, service catalogue, escalation path, and support workflow.
- Define, monitor, and improve service targets for common employee IT requests.
- Standardize onboarding, offboarding, and role-change processes for employees, contractors, and other approved users.
- Maintain accurate records of users, devices, systems, administrators, vendors, contracts, renewals, and critical dependencies, with named business and technical owners and recovery expectations for critical systems.
- Improve employee technology experience by reducing repeated issues, unclear ownership, and support delays.
Identity, Access, and Endpoint Management
- Own identity and access administration across core company systems.
- Enforce MFA and minimum access-control standards for priority systems.
- Make joiner, mover, and leaver access changes auditable, measurable, and repeatable.
- Implement or improve endpoint management, patching, device lifecycle, asset tracking, and device security practices.
- Coordinate regular access reviews with business system owners and leadership where required.
Servers, Virtualisation, and Application Uptime
- Own day-to-day operation of the company’s on-premise host servers and the virtual machines running on them, including health monitoring, patching, capacity, and hardware lifecycle.