IT Manager
Leads day-to-day IT infrastructure and Service Desk operations for a community health system in Bend, Oregon — managing servers, networks, cloud services, security/compliance (HIPAA), vendors, and a technical team under the CIO's direction.
- Compensation
- Not disclosed
- Location
- Bend, Oregon, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Minimum 5 years of progressively responsible IT experience (infrastructure, operations, service delivery)
- Demonstrated experience leading technical staff, coordinating technology services, and delivering projects or initiatives
- Working knowledge of enterprise infrastructure: networking, servers, virtualization, cloud services, endpoints, IAM
- Understanding of IT service management and Service Desk operations (incident, request, problem, escalation, knowledge management)
- Working knowledge of cybersecurity principles, controls, tools, and operational best practices
- Demonstrated ability to lead technical professionals, establish priorities, and hold teams accountable
- Ability to use operational measures and KPIs to identify trends, risks, and improvement opportunities
- Strong problem-solving, decision-making, communication, and interpersonal skills
- Ability to manage multiple priorities in a changing technology environment
Nice to have
- Healthcare experience
- Bachelor's degree in Computer Science, IT, Business, or related field (or equivalent experience)
- Relevant technical, IT service management, project management, cybersecurity, or leadership certifications
- Understanding of healthcare privacy, security, and compliance requirements (HIPAA, HITECH, NIST)
Full description
The IT Manager provides day-to-day leadership and operational oversight for Mosaic Community Health's technology infrastructure and Service Desk functions. The role ensures reliable, secure, responsive, and effective technology services that support clinical, administrative, and operational needs across the organization. Working within the strategic direction established by the Chief Information Officer, the IT Manager leads assigned staff, coordinates infrastructure and Service Desk operations, supports cybersecurity and compliance activities, manages vendors and technical resources, and supports enterprise initiatives and organizational change.
Infrastructure Management
- Manages the day-to-day operation, reliability, performance, and support of IT infrastructure, including servers, networks, storage, cloud services, endpoints, and related technologies.
- Ensures infrastructure is monitored, maintained, patched, documented, and supported; coordinates upgrades, lifecycle planning, capacity needs, and remediation of operational issues.
- Manages cloud-based services and integrations and recommends infrastructure improvements, investments, standards, and emerging technology needs.
Service Desk and Service Delivery
- Provides operational oversight of the Service Desk and ensures responsive, consistent, and customer-focused technology support across Mosaic Community Health.
- Partners with the Service Desk Lead to establish priorities, manage workload and escalations, improve workflows, and maintain appropriate service standards.
- Monitors service performance and identifies opportunities to improve self-service, knowledge management, automation, standardization, and support processes.
Cybersecurity, Compliance and Resilience
- Supports implementation and ongoing operation of cybersecurity controls within Infrastructure and Service Desk functions in accordance with organizational policies and standards.
- Ensures systems within the team's responsibility are appropriately patched, configured, monitored, and maintained; coordinates vulnerability remediation and participates in security incident response.
- Supports compliance with applicable healthcare, privacy, security, and technology requirements, including HIPAA, HITECH, NIST-based practices, audits, assessments, and remediation activities.
- Coordinates infrastructure disaster recovery procedures and testing and participates in business continuity planning.
Team Leadership and Collaboration
- Provides day-to-day leadership and supervision for Infrastructure and Service Desk staff, including work priorities, coaching and development, performance feedback, workload management, cross-training, and accountability for established goals and service expectations.