IT Manager

Simplify Wellness India Pvt Ltd
Neeharika,
8-2-269/22, Navodaya Colony,
Road No.2, Banjara Hills,
Hyderabad - 500034
www.doctorc.in
Role: IT Manager
Company: DoctorC
Location: Hyderabad, India (On-site / Hybrid + Travel)
Experience: 58 years
About the Role
DoctorC is hiring a hands-on IT Manager to oversee our IT infrastructure, device fleet, and
server environments across our corporate offices, diagnostic hubs, and regional partner labs.
You will handle helpdesk ticketing, network setup, device provisioning, multi-city site visits, and
on-call operational support.
Key Responsibilities
Helpdesk & Ticket Resolution: Act as the main L1L3 escalation point for hardware,
software, OS (macOS, Windows, Linux), network, and lab peripheral issues under strict
SLAs.
Device & Asset Management: Manage the full lifecycle for laptops, desktops, and lab
devices. Handle onboarding/offboarding, tracking, and zero-touch setup using MDM
tools (Jamf, Intune).
Network & Server Administration: Maintain routers, switches, firewalls, Wi-Fi, VPNs,
and local/cloud servers to ensure 99.9% uptime across all centers.
Multi-City Travel & Lab Support: Travel locally (Hyderabad) and outstation (20%35%)
to deploy and maintain IT infrastructure at regional diagnostic labs.
Security & Access Control: Administer Google Workspace / M365 accounts and
enforce endpoint security (FileVault/BitLocker, Antivirus/EDR, disk encryption).
On-Call & Vendor Operations: Available on-call for emergency lab outages. Manage
ISPs, hardware vendors, and AMC contracts across locations.
Requirements
Experience: 58 years as a hands-on SysAdmin, IT Lead, or IT Manager in
multi-location tech, retail, or healthcare operations.
Technical Mastery: Strong knowledge of macOS, Windows Server, Linux, networking
protocols (TCP/IP, VLANs, VPNs, Firewalls), and basic cloud infrastructure (AWS/GCP).
Tools: Hands-on experience with MDM software, Google Workspace / M365 Admin, and
ticketing tools (Jira / Freshservice).
Flexibility: Valid driver's license, willingness to travel, and ability to handle off-hours
on-call shifts.