IT Manager

Role Overview

Lead the company’s IT function by ensuring technology services are reliable, secure, cost-effective and aligned with business objectives. The IT Manager is responsible for IT governance, cybersecurity oversight, stakeholder engagement, budgeting, procurement, and strategic planning.

Key Responsibilities

IT Leadership & Strategy

• Develop and maintain the company’s IT roadmap and technology strategy.

• Align IT initiatives with business priorities and operational needs.

• Lead and develop the IT team to ensure service excellence and continuous improvement.

• Establish IT policies, standards, and operating procedures.

Governance, Risk & Compliance

• Oversee cybersecurity governance and risk management activities.

• Ensure compliance with DPTM, PDPA, client security requirements, and other applicable regulations.

• Chair or coordinate IT and cybersecurity governance meetings.

• Review and approve risk assessments, risk acceptances, and remediation plans.

• Ensure readiness for internal and external audits.

Stakeholder Management

• Serve as the primary IT contact for management and business stakeholders.

• Gather business requirements and translate them into technology solutions.

• Communicate technology risks, incidents, and improvement initiatives to management.

Vendor & Contract Management

• Manage IT vendors, suppliers, and service providers.

• Evaluate technology solutions and negotiate contracts.

• Monitor vendor performance and service delivery.

Financial Management

• Prepare and manage IT budgets.

• Oversee hardware, software, and licensing expenditures.

• Plan hardware refresh and technology lifecycle management.

Security Oversight

• Provide management oversight for cybersecurity initiatives.

• Ensure vulnerability management, incident response, and security awareness programmes are effectively executed.

• Review security reports and remediation progress.

Service Management

• Ensure IT services meet agreed service levels.

• Monitor IT operational performance and user satisfaction.

• Drive continual improvement initiatives.

Skills & Qualifications

Educational Qualification & Experience

• Degree in Computer Science, Information Technology, or related field

• Relevant professional certifications such as ITIL, CISSP, CISM, PMP, or cloud certifications (e.g. AWS, Azure) would be an advantage

• 7 – 10 years of managing IT operations experience.

• At least 3 years in a leadership or supervisory role.

Technical Skills

• IT infrastructure and cloud technologies.

• Microsoft 365 ecosystem.

• Cybersecurity governance and risk management.

• IT service management practices.

• Vendor and contract management.