IT Mobile/Desktop Support Technician
Onsite IT support technician (TSG Resources, internal IT for The Schroer Group's healthcare companies) serving as first point of contact: installing, configuring, troubleshooting, and maintaining desktops, laptops, mobile devices, printers, and workstation software, while managing tickets and training end users. Windows/MS Office-focused role in North Canton, OH.
- Compensation
- $19–$28 / hr
- Location
- North Canton, OH
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Relevant experience in a similar technical role
- Extensive knowledge of MS desktop operating systems and MS Office applications
- Experience troubleshooting computer hardware and software systems
- Excellent customer service skills; strong written and verbal communication
- Time management and problem-solving skills
- Ability to communicate technical issues effectively internally and externally
- Ability to work in a fast-paced team environment
- Ability to lift standard computer equipment
- Ability to work on-site in North Canton, Ohio
Nice to have
- IT certifications (CompTIA A+/Network+, Microsoft MCSA/MCSE, or Azure Role-Based Certifications)
- Bachelor's degree in computer science or related field
- 3-4 years of experience in a similar role
Full description
IT Mobile/Desktop Support Technician
TSG Resources, Inc. | North Canton, OH
Job Overview
The IT Mobile/Desktop Support Technician role supports and maintains technology, equipment, and IT assets. This includes installing, configuring,
diagnosing, repairing, and upgrading all mobile; laptop; and desktop hardware and equipment while ensuring its optimal performance. Technicians also troubleshoot problem areas in a timely and accurate fashion as well as provide end user training and assistance where required.
Description of Duties
- Serve as the first point of contact for technology issues with hardware, software, network, web and mobile device related issues and requests.
- Work with end users to identify and deliver required PC service expectations.
- Provide training and support to end users and staff on computer operation and other issues.
- Install, image, configure, test, maintain, monitor, and troubleshoot end user workstation hardware; networked peripheral devices; printers; mobile devices; and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software.
- Automate basic tasks. Improve existing workflows.
- Manage ticketing system workload and respond regarding mobile, desktop, and other hardware related problems.
- Maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.
- If necessary, work with third-party support and PC equipment vendors.
- Performing other duties as assigned.
Minimum Qualifications:
- Relevant experience in a similar technical role.
- Extensive knowledge of MS desktop operating systems and MS Office applications.
- Experience troubleshooting computer hardware and software systems.
- Excellent customer service skills. Strong written and verbal communication skills.
- Time management and problem-solving skills.
- Must have the ability to effectively communicate technical issues both internally and externally.
- Ability to work in fast paced team environment.
- Ability to lift standard computer equipment.
- Ability to work on-site in North Canton, Ohio
Preferred Qualifications:
- Relevant IT certifications are a plus. (CompTIA A+/Network+; Microsoft MCSA/MCSE or Azure Role-Based Certifications).