IT Network Engineer

REPORTS TO: IT Manager, Deputy Director, Executive DirectorDIRECT REPORTS: NONEFLSA STATUS: Full Time FLSA, Exempt, 40 hours per Work WeekSUMMARY OF POSITION:

The Network Engineer I is responsible for the planning, deployment, and maintenance of the network infrastructure supporting 911 call center operations. This includes ensuring high availability, redundancy, security, and performance of network systems, and providing technical support for network-related issues. The Network Engineer I will work closely with Network II staff, system admins, and the rest of the technology team to troubleshoot issues, perform routine changes, and perform core networking tasks aligned with organizational standards and best practices. Due to this type of industry, work may be performed at the ADCOM environment or other facilities, and availability must be 24/7/365. This position requires a scheduled ‘On Call’ shift and the ability to provide twenty-four (24) hour, seven (7) day week remote support for any event that occurs during that shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Teir I and II level technical support for network issues.

• Adept at task prioritization and time management.

• Monitor network performance and ensure system availability and reliability.

• Perform other related work as required.

• Assist Network Engineer II in the design and implementation of network solutions tailored to the specific needs of ADCOM.

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN).

• Develop and maintain accurate network documentation, topology diagrams, labeling, and inventory records.

• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.

• Troubleshoot network-related issues promptly to minimize downtime.

• Implement and oversee network security measures to protect sensitive data and ensure compliance with relevant regulations.

• Comply with security policies and standards to ensure the highest level of network security.

• Provide technical support and guidance to call center staff and other stakeholders.

• Collaborate with IT team members and external vendors to resolve complex network issues.

• Maintain an up-to-date knowledge of emerging technologies and best practices.

• Supports Radio and the organization’s diverse, multi-location network, and occasionally supports other agencies’ networks with they interface with our infrastructure.

• Provide after-hours support.