IT Operations Engineer

• Our Team IT Operations keeps our entire ecosystem running smoothly and takes care of our internal infrastructure that powers our daily operations
• To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded (Senior) IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations & Security, you won’t just be closing tickets - you will own, build, and secure our internal tech landscape
• Identity & Access Management: Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management)
• MDM & Fleet Management: Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet
• Smart Software Integrations: Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations
• Advanced Problem Solving: Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets
• Security & Digital Compliance: Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance
• Cross-Functional Collaboration: Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard
• Mentorship: Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team

Benefits

• Work from home available
• MILES goodies
• You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all colleagues

• Languages: Fluent English skills are required; German is a distinct plus
• Growth & Versatility: You don’t just stick to what you know. You are eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies
• MDM & OS Mastery: Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home in both macOS and Windows environments
• Security & Compliance Mindset: A solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control
• Experience: 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role
• Communication: You are comfortable speaking with external vendors and collaborating internally. You document your work naturally
• Okta Expertise: Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations