IT Operations Expert - Microsoft Dynamics CRM (m/f/d)
Operate and support Liebherr's global Microsoft Dynamics 365 CRM platform (OneCRM) and its Azure-based integrations from the IT Shared Service Centre in Madrid: handle incidents, user administration, SAP/interface monitoring, and release support in a hybrid role. Core tech: Dynamics 365, Power Platform, Azure, SAP, ServiceNow.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- Bachelor's degree in IT, Engineering, or related field (or equivalent experience)
- 3+ years in IT Operations or Application Support within Dynamics 365 CRM or Power Platform environments
- Experience operating business-critical applications in live production
- Good understanding of Dynamics 365 (Customer Engagement), Power Platform, and Azure-based integrations
- Experience with application troubleshooting, user administration, roles and access, and incident triage
- Experience troubleshooting across application, integration, and interface layers, including Azure-based integrations
- Practical knowledge of IT service management processes (incident, problem, change, service request)
- Experience with ticketing (ideally ServiceNow), monitoring, documentation, and knowledge management tools
- Strong analytical and problem-solving skills with independent issue investigation
- Strong communication and collaboration skills in an international environment
- Fluent English (written and spoken)
Nice to have
- Additional languages such as Spanish or German
- Relevant Microsoft certifications
Full description
Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated IT Operations Expert – Microsoft Dynamics CRM & Azure Integrations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.
In this role, you will be responsible for the day-to-day operation and support of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will provide hands-on application support, investigate incidents and integration issues, and work closely with business users and technical teams to ensure reliable operations.
Working as part of the global OneCRM IT Operations team, you will collaborate with the Team Lead, developers, infrastructure teams, support partners, and business stakeholders. You will also contribute to service stabilization, operational readiness, and continuous improvement as OneCRM is progressively deployed across Liebherr's international Sales and Service Companies.
The working location for this position will be in Madrid city where we are setting up a new office. We operate a hybrid model, requiring at least 40% of the working time spent on-site on a weekly basis.
Creating passion: your responsibilities
- Perform day-to-day operations and support for Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity.
- Handle incidents, service requests, and operational tasks, ensuring effective investigation, documentation, follow-up, and resolution.
- Provide hands-on user and application support, including troubleshooting, user administration, roles, access, and issue resolution.
- Monitor and support interfaces between Dynamics 365, SAP, master data systems, and other connected applications.
- Investigate application and integration issues, perform root-cause analysis, and coordinate resolution with relevant technical teams.
- Support deployments and releases from an operations perspective, including environment checks, testing support, and release validation.
- Maintain and continuously improve operational documentation, support procedures, and knowledge base content.
- Identify recurring issues and contribute to problem management, preventive actions, service stabilization, and continuous improvement.
- Collaborate with business users, developers, infrastructure teams, and external support partners, escalating complex or critical issues when required.
- Translate operational findings into improvement proposals, change requests, and problem records to continuously enhance the OneCRM service.