One Seven Consulting
IT Operations Manager (Data Centre)
- Compensation
- 10K–12K / mo
- Location
- Iskandar Puteri, Johor
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Operations
- Posted
Skills
Must have
- Bachelor's degree in Information Technology, Computer Science, Network Engineering or a related discipline.
- Minimum 6-8 years of progressive IT operations experience, including at least 3 years in a leadership or management role within a data centre, colocation or critical infrastructure environment.
- Strong technical expertise in network infrastructure (routing, switching, BGP, OSPF, VLANs, firewalls) and server and storage systems in a data centre context.
- Hands-on experience managing NOC operations, IT incident management and customer remote-hands and smart-hands service delivery.
- Proficiency with DCIM platforms, monitoring tools (Zabbix, PRTG, Nagios or equivalent) and IT service management platforms (ServiceNow or equivalent).
- Working knowledge of cross-connect services, dark fibre, carrier interconnects and meet-me-room (MMR) operations.
- Solid understanding of cybersecurity principles, network segmentation, access control and ISO 27001 compliance in a data centre environment.
- Familiarity with the ITIL framework and IT service management best practice, with experience in IT disaster recovery planning, backup systems and business continuity testing.
- Strong leadership and team management skills, able to run a 24/7 shift-based technical team and drive accountability and continuous improvement. Good written and verbal English, with Bahasa Malaysia o
- Industry certifications such as CCNP, CCIE, CompTIA Network+ or equivalent are preferred, as is ITIL Foundation certification.
Full description
Salary: RM 10,000 – RM 12,000 per month
We are partnering with a carrier-neutral data centre operator serving hyperscale and enterprise customers in a search for an IT Operations Manager (Data Centre) to manage IT infrastructure and support services at its Johor facility, supporting reliable, secure and high-performance operations. Based in Johor, Malaysia.
Responsibilities
- Lead and develop the on-site IT operations team, including NOC engineers and IT support technicians, and manage shift rosters to maintain 24/7 coverage.
- Oversee the on-site IT estate across the facility, covering LAN/WAN networks, routers, switches, firewalls, servers, storage, backup and monitoring platforms.
- Run the Network Operations Centre (NOC), providing round-the-clock monitoring of IT systems, network performance and customer circuits, and managing escalation of IT incidents and outages.
- Deliver remote-hands and smart-hands IT support to colocation customers, ensuring requests and work orders are completed on time, professionally and with accurate documentation.
- Build and maintain IT service management frameworks covering incident, change, problem and service request processes, aligned with ITIL best practice.
- Safeguard the facility's IT security posture, including network segmentation, access control, firewall rule management and patch management, in line with ISO 27001 requirements.
- Own the Data Centre Infrastructure Management (DCIM) and monitoring platforms, providing accurate real-time visibility of rack power, capacity, connectivity and environmental data.
- Manage cross-connect and interconnection services, including installation, patching and documentation of customer cross-connects, dark fibre and carrier circuits.
- Coordinate with DC operations and engineering teams on structured cabling, power and cooling capacity planning to support customer onboarding, expansions and infrastructure changes.
- Manage IT vendor relationships across ISPs, network carriers, hardware OEMs and managed service providers, reviewing SLA performance and escalating shortfalls.
- Develop, maintain and test IT disaster recovery and business continuity plans, ensuring backup, replication and failover systems are operational and regularly tested.
- Prepare and present regular IT operations reports to the Director, Data Centre Operations, covering availability, incident trends, SLA performance, capacity utilisation and project status.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Network Engineering or a related discipline.