IT Operations Manager
- Compensation
- Not disclosed
- Location
- Kensington, Australia
- Work setup
- Remote
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- You take genuine ownership: you identify what needs to be done, act without waiting for direction and follow through to completion.
- You’re comfortable being the first dedicated person in a function and building the processes, systems and structure needed for it to scale.
- You’re equally comfortable setting direction and handling day-to-day work, from improving company-wide controls to troubleshooting an employee’s laptop.
- You communicate clearly with technical and non-technical audiences and can make IT, security and compliance requirements practical and easy to understand.
- You’re highly organised, dependable and attentive to detail, particularly when managing access, devices and audit evidence.
- You care about the employee experience and understand that effective IT should make secure ways of working straightforward.
Full description
The Role
Gridsight is scaling fast - more people, more devices, more systems, and a growing set of enterprise customers. We’re hiring an IT Operations Manager to own IT operations end-to-end: from the laptop a new hire opens on day one, to the access they lose on their last day, to maintaining our SOC 2 compliance and leading us towards ISO 27001 certification.
You’ll be the first dedicated owner of this space, reporting to our VP of Operations. This is a great fit for someone who wants full ownership of a critical function, is comfortable building processes from the ground up, and cares as much about the employee experience as audit readiness.
What You’ll Own
IT Operations & Infrastructure
- Own IT operations across Gridsight, including devices, SaaS tools, endpoint management and vendor relationships.
- Be the first point of contact for day-to-day IT support, resolving issues quickly and minimising disruption.
- Own and administer the systems that keep the company running, including MDM, identity and access management, and IT ticketing.
- Evaluate and introduce new tools and processes as the company grows.
- Build clear, practical documentation so IT knowledge is accessible, repeatable and scalable
Employee Lifecycle & Access Control
- Own the technology experience across the employee lifecycle, ensuring every new joiner has the right hardware, accounts and access from day one.
- Manage offboarding end-to-end, ensuring access is revoked promptly and company devices and data are handled securely.
- Own access management across the company, including periodic access reviews.
- Partner with engineering and product on developer/engineer tooling access and provision.
- Partner closely with People, Talent and hiring managers to make onboarding and offboarding seamless for everyone involved.
Security Compliance Ownership
- Maintain our SOC 2 Type II compliance, including coordinating audits, collecting evidence and ensuring controls operate effectively throughout the year.
- Lead Gridsight towards ISO 27001 certification and own its ongoing maintenance once achieved.
- Partner with Engineering and leadership to address control gaps and continuously strengthen our security posture as the business scales.
- Own IT security policies, ensuring they remain current, practical and understood across the company.
- Own completion of security questionnaires (including uplevelling our AI tooling to complete these autonomously)
- Build security and compliance into day-to-day operations, rather than treating them as annual audit exercises.
Who You Are