IT Operations Support 3 4P/908
24x7 ops-center analyst for Southern Company's Infrastructure Operations Center in Atlanta: monitors and provides first-line troubleshooting across Windows, Unix/Linux, Oracle/SQL Server databases, web apps, storage, and batch jobs (CA AutoSys, BMC Control-M), documents incidents, and escalates complex issues. 2-year contract via 4P Consulting.
- Compensation
- Not disclosed
- Location
- ATLANTA, GA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- Experience supporting enterprise computer systems and infrastructure
- Strong troubleshooting and analytical skills
- Working knowledge of Windows physical, virtual, and clustered servers
- Working knowledge of UNIX/Linux servers
- Working knowledge of SQL Server databases
- Working knowledge of Oracle databases
- Working knowledge of Microsoft Exchange
- Working knowledge of Internet Information Services (IIS)
- Working knowledge of Distributed File System (DFS)
- Experience with infrastructure event monitoring and alert-management tools
- Experience running or supporting automated batch-processing environments
- Strong incident documentation and problem-resolution skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities and respond effectively to critical system events
- Ability to work independently and collaboratively in a high-availability environment
Nice to have
- Education in Computer Science, Computer Information Systems, or related field
- Approximately 5+ years of experience in a computer systems or infrastructure environment
- Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment
- Working knowledge of Oracle Unified Assurance (OUA)
- Experience with CA AutoSys
- Experience with BMC Control-M
- Experience supporting disaster recovery, enterprise monitoring, and production application environments
Full description
Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems.
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
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Monitor enterprise infrastructure and respond to system events and alerts.
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Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
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Monitor and support batch processing across open systems.
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Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M.
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Monitor backup processes supporting disaster recovery and business-critical applications.
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Perform initial troubleshooting and recovery for abnormal application terminations.
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Investigate infrastructure events impacting system health and availability.
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Document incidents, troubleshooting actions, and resolutions in detail.
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Coordinate repair and recovery activities with vendors and external service providers.
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Work closely with infrastructure, application, network, and Technology Organization teams.
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Escalate complex issues to appropriate technical support groups.
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Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
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Communicate incident status, risks, problems, and resolution progress to management and technical teams.