IT OT Site Support Specialist
- Compensation
- Not disclosed
- Location
- Budapest, HU
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Bachelor’s degree in Computer Science, Technology or related is preferred, but not required.
- Excellent communications skills – fluent spoken and written English and local language.
- Experience in Manufacturing, Engineering or Supply Chain business environments desirable.
- Previous demonstrable background in infrastructure technology configuration, development and improvement.
- A firm background in customer service and continuous service improvement.
- Excellent customer service and engagement skills and ethos is a must.
- ITIL Foundation V3/4 desirable.
- Further or higher education in related subjects.
- Can demonstrate a good understanding of infrastructure technology & desktop configuration.
- Experienced in service improvement.
- Keen attention to detail with excellent time management & organisation skills.
- Ability to drive initiatives forward when priorities conflict/are unclear.
- Can work independently on own initiative as well as part of a distributed team.
- Excellent ability to understand & apply best practice standards to all aspects of daily services.
- Confident at managing relationships across all levels.
- Experience with Microsoft 365, Endpoint Management (Intune), Active Directory/Entra ID, IT infrastructure, networking, cybersecurity, and an understanding of manufacturing systems, OT environments, an
Full description
Overview
IT/OT SITE SUPPORT SPECIALISTLocation: Budapest, hybrid
Employment: Permanent
Overview:
Morgan IT is on a mission to unleash Morgan’s potential by leveraging digital technologies to enable business growth, resilience, adaptability and sustainability. To achieve this, we are on a journey to embrace the power of Industry 5.0 core values.
The global IT Operations and Infrastructure team have responsibility for making sure all IT services delight our internal and external customers. Our aim is to maximise the value Morgan business derive from IT services with minimal disruption while delivering as cost effectively as possible.
The IT Site Support Specialist adds value by ensuring the sites in his/her scope receive great IT support and services, and by taking care of the regional IT services as contributor to the Global Digital Manufacturing modernization.
Scope of Role:
- To provide on-site support as required at Budapest and remote support in particular to the Katowice and Stare Babice in Poland sites but also throughout Europe as required. There may be the occasional requirement to travel to these sites.
- Responsible for keeping local IT Services up-to-date and resilient.
- To work closely with IT Customers to ensure their requirements are met and their expectations are managed on all services and modernization roadmaps.
Responsibilities
Key Responsibilities:
- Maintain and build relationships with end-users and other stakeholders on sites in scope.
- Run site meetings to understand site priorities, site IT satisfaction and communicate outcomes to relevant IT stakeholders (e.g. escalations, priorities, new requirements, etc.).
- Monitor overall site IT performance (ticket statistics and satisfaction).
- Support users in using the IT Service Management tool and its Self Service capabilities to optimize their support.
- Assist users in logging issues, requests and new requirements to enable resolution in the most effective way.
- Where in scope, provide direct support to end-user incidents and service requests in line with operations processes.
- Ensure Site IT facilities are functioning and used in the most effective way (e.g. beamers, conference rooms, etc.).
- Take ownership on user experience and ensure issues get resolved, always keeping users informed in the process.
- Escalate recurring problems and make suggestions for continuous service improvements.
- Support business transformation initiatives including D365 ERP deployments, hypercare activities, user adoption and local business readiness.