IT & Salesforce Systems Administrator

The Role

You'll own the technology experience for every Cardiff employee and help keep our Salesforce environment secure, accurate, and easy to use. IT operations come first: getting people set up, keeping devices and access in order, and making sure the tools our teams rely on just work.

Alongside IT, you'll handle day-to-day Salesforce administration: users, permissions, data quality, reports, and simple automation. You'll work closely with our senior Salesforce Administrator, Engineering, and teams across Sales, RevOps, Underwriting, Marketing, and People.

This is an administrator role, not a developer role. It suits someone early in their career who likes owning a queue, solving problems end to end, and growing their skills in a fast-moving, regulated environment.

What You'll Own

Employee IT & Devices

A new employee should arrive on day one with everything they need to work.

• Order, provision, and prepare laptops and equipment before new-hire start dates
• Set up employee accounts and access across our SaaS tools and Salesforce
• Deactivate accounts and recover equipment promptly during offboarding
• Troubleshoot common hardware, software, and access issues
• Maintain accurate equipment and asset records
• Keep onboarding and offboarding checklists clear and current

IT Support & Access Security

• Own incoming IT and Salesforce requests from Sales, RevOps, Underwriting, Marketing, and People
• Understand what each requester needs, prioritize the queue, and communicate status without being chased
• Run periodic access reviews across key systems and monitor user activity
• Follow security best practices for accounts, passwords, licenses, and permissions
• Learn and troubleshoot the SaaS applications our teams use every day

Salesforce Administration

• Manage users, roles, profiles, permission sets, field-level security, and license assignments
• Configure fields, picklist values, record types, page layouts, list views, and validation rules
• Build and maintain reports and dashboards for business teams
• Build and update simple Flows, such as record-triggered and screen Flows, with senior review
• Resolve Salesforce support tickets and help users get the most out of the system
• Escalate complex issues, such as automation conflicts or integration errors, with clear notes on what you found

Data Quality

Teams should be able to trust what they see in Salesforce.

• Identify and merge duplicates
• Run imports, exports, and mass updates with Data Loader or similar tools