IT Senior Applications Support Analyst - Product Management
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- 7+ years
- Category
- It support
- Posted
Skills
Must have
- College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems
- Experience having built/maintained software
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Broad knowledge of programming languages and techniques, including SQL/NoSQL
- Able to develop and interpret technical documentation for training and end user procedures
- Knowledge of trends in technology relating to software applications
- Experience with building and maintaining databases for query and problem tracking
- Good understanding of the organization’s goals and objectives
- Security awareness
- Highly self-motivated and directed
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to conduct research into software development and delivery concepts, as well as technical application issues
- Ability to present ideas in business-friendly and user-friendly language
- Very strong customer service orientation
- Excellent written, oral, interpersonal, and presentational skills
- Experience working in a team-oriented, collaborative environment.
Full description
About Hensel Phelps
At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting-edge technology with hands-on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey. Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.
Job Description
The IT Senior Applications Analyst’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by maintaining, supporting, and optimizing all networked software and associated operating systems. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.
Key Responsibilities
- Define and communicate enterprise product management strategy, standards, governance, and operating models aligned to organizational goals.
- Own portfolio roadmaps, intake, prioritization, and investment frameworks, balancing business needs, capacity, and strategic value.
- Partner with executive leadership to set up product management roles, decision rights and governance structures across the organization.
- Turn strategic objectives into product initiatives, requirements and measurable outcomes with business, technical and operational teams.
- Drive communication and accountability across executives, business stakeholders, vendors and technical teams.
- Lead change management, training and mentoring so product managers, business analysts and stakeholders adopt product management practices.
- Set KPIs, maturity and value-realization metrics. Analyze portfolio performance, feedback and industry trends, and report portfolio health, roadmap progress and maturity to senior leadership.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues
- Ensure compatibility and interoperability of in-house computing systems
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Design and deploy new applications and enhancements to existing applications, software, and operating systems