IT Service Delivery Manager (APAC)

Salary: $9,000 – $11,000 per month

Highlights

• Salary: $10,000

• Working days: Monday to Friday

• Working hours: Office hours

• Lead APAC IT for a luxury retail brand

Job Scope

• Take ownership of IT service support for a luxury retail client’s offices and stores across APAC, delivering the highest standard of service

• Lead a team of 25 in Singapore (L2 onsite engineers and subject matter experts)

• Direct the regional service desk in Malaysia, in-country SDMs and dedicated onsite engineers at client sites throughout the region

• Own the incident, request and escalation processes, keeping performance high, reporting accurate and improvements in motion

• Monitor and steer service delivery, ensuring sound systems, methodologies and procedures are in place and consistently applied

• Plan capacity around growth and upcoming projects, and drive the regional service desk towards a next-generation model using current and emerging technology

• Analyse service data to spot trends, propose service improvement plans and see actions through to timely completion

• Produce management reports on IT service performance and chair internal and third-party service reviews, taking on ad-hoc tasks from senior management

Job Requirements

• Background in IT service management with good ITIL knowledge preferred, ideally having led teams of 20 or more

• Degree in Information Technology or a related field would be an advantage

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We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)