Essential Employment
IT Service Desk Analyst
Temporary, full-time IT Service Desk Analyst role in Shrewsbury, UK (onsite at a council hub), paying £15.59/hour via staffing firm Essential Employment. Day to day: first/second-line support, incident logging and escalation, device setup, and troubleshooting Windows, Microsoft 365 and Active Directory.
- Compensation
- £16 / hr
- Location
- Shrewsbury, Shropshire
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Provide first and second-line IT support to end users
- Diagnose and resolve hardware, software, network and system issues
- Log, prioritise and manage incidents and service requests in an IT service management system
- Troubleshoot Microsoft Windows, Microsoft 365 and Active Directory
- Set up, configure and deploy desktops, laptops, mobile devices and peripherals
- User account administration including password resets and access management
- Provide deskside, hands-on support at the main council hub
- Full-time hours on a temporary basis; subject to pre-employment checks including references
Nice to have
- Assist with technology rollouts, upgrades, installations and maintenance
Full description
IT Service Desk Analyst needed in Shrewsbury Paying £15.59 per hr ref RQ1798836Full time hours on a temporary basisKey Responsibilities
- Provide first and second-line IT support to end users across the organisation.
- Diagnose and resolve hardware, software, network, and system issues.
- Log, prioritise, and manage incidents and service requests through the IT service management system.
- Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
- Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
- Support user account administration including password resets and access management.
- Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
- Provide deskside support and hands-on assistance to staff at the main council hub.
- Escalate complex technical issues where necessary and liaise with third-party suppliers.
- Maintain accurate records of work undertaken and update support documentation.
- Contribute to continuous improvement initiatives and technology projects.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared