IT Service Desk Assistant (midi-job), m/f/d

ABOUT THE ROLE

The Transparency International Secretariat is currently seeking an IT Service Desk Assistant (m/f/d) to join the Technology Team.

The IT Service Desk Assistant provides end user support (ITIL Service Desk level 1) to both Transparency International Secretariat staff (approx. 135 users) and National Chapters of the Transparency International Movement (approx. 2000 clients globally).

OVERVIEW OF KEY DIMENSIONS Role Purpose:

The IT Service Desk Assistant supports the Technology Team in delivering first-line technical assistance and carrying out routine service desk and IT administration tasks. Working under the guidance of the IT Service Desk Analyst and other Technology Team colleagues, the role resolves standard requests using established procedures, maintains accurate records and escalates more complex technical or security-related issues.Team: Technology Team

Reporting Line: Head of IT

Salary Band: Midi Job – Hourly wage (16 EU/hour)

Starting Date: as soon as possible

Contract Duration: Currently we can offer an employment contract limited for a duration of 1 year.

Working Hours: Part time (up to 28 hours per week)

Location: Transparency International Secretariat (TI-S), Berlin, Germany

Work arrangement: Hybrid, with regular office presence required. Fully remote work is not available

MAIN ACCOUNTABILITIES OF THE ROLE

Based in the Technology Team and reporting to the Head of IT, the IT Service Desk Assistant will:

• Proactively support day-to-day IT operations ensuring consistency with TI-S processes and procedures
• Respond to internal IT requests, providing first-line support to both Transparency International Secretariat staff (approx. 135 users) and National Chapters of the Transparency International Movement (approx. 2000 clients globally)
• Provide day-to-day technical support in the use of current TI information technology systems
• Provide technical assistance in person, via phone, and online
• Provide technical support to users on TI standard computer systems, software, and hardware
• Set up new users, desks and support hardware moves and changes
• Configure laptops and install software
• Provide an IT induction for all new employees
• Process requests for account creation and deletion
• Process requests for password resets, creation of mailing lists and shared mailboxes
• Help to document, track, and monitor incidents and service requests ensuring timely resolution
• Track stock levels of IT equipment and maintain a tidy and orderly storage area
• Support asset and license management
• Provide assistance in the maintenance and utilisation of TI video conference systems
• Support information management for the team, including maintaining a knowledge base of up to date, organised and accurate documentation
• Respond to requests for information, researching in order to provide sufficient responses or escalating where needed
• Contribute to the overall functioning of the Technology team by providing proactive and ad hoc support in close consultation with the Head of IT

CANDIDATE PROFILE

In order to succeed in this role, candidates will need to meet the following:

• Relevant vocational training, ongoing studies, an entry-level ICT qualification, or equivalent practical experience
• Relevant work experience providing technical or customer support
• Experience working with ITSM tools like Freshservice
• Demonstrated experience with Microsoft operating systems and cloud services, including Microsoft 365
• Familiarity with Microsoft Office and related applications
• Knowledge of IT security and IT business continuity/disaster recovery an asset
• Strong analytical and problem-solving skills and ability to diagnose and resolve issues effectively and efficiently
• Strong organizational skills and ability to successfully manage priorities in a dynamic and fast paced environment
• Good interpersonal skills with the ability to communicate ICT matters to individuals with diverse backgrounds
• High degree of service orientation and ability to remain calm and courteous under pressure
• Ability to work effectively both independently with minimum supervision and as part of a team
• Professional language proficiency in English; additional languages – in particular German, Spanish, French and Arabic – desired and a strong advantage
• Commitment to the values and principles of Transparency International

WHAT WE OFFER

By joining the Transparency International Secretariat, candidates can expect:

• the opportunity to become part of the global movement against corruption and make a positive contribution to the work of TI in the field of transparency and accountability working on a wide range of relevant and challenging issues
• a role with purpose, working in a team of engaged and enthusiastic colleagues in the field of anti-corruption united by the desire to curb corruption and achieve meaningful impact
• a dynamic, flexible and international working environment with peers representing 45+ different nationalities
• a high degree of collaboration and autonomy in a lean and agile organisation with flat hierarchies, streamlined decision- making processes and a shared leadership culture with servant leadership philosophy

Staff at TI-S enjoy a competitive compensation & benefits package designed for staff well-being and work life balance, incl.:

• financial contribution to German language classes
• generous time off with up to 30 days of annual leave per year and flexible working times around core hours
• remote-hybrid working model from within Germany
• the possibility of Work from Abroad for periods of time (currently for up to 30 working days per calendar year)
• Friday afternoons are alternatively free or meeting-free during the summer months
• Pluxee food vouchers with plenty of options near the office for reduced prices for meals
• reduced membership fees with Urban Sports Club
• mental wellbeing and counselling support by OpenUp
• discounted Deutschland Ticket
• centrally located office in a vibrant metropolitan city with excellent public transportation connectivity at the river Spree

HOW TO APPLY Please note that eligibility to work in Germany is required for this position.

Interested candidates are invited to submit a CV and cover letter in English, merged into one PDF file, via clicking on the button ‘Apply Online’.

Closing date for external applications is Friday, November 13, 2026, at 10:00 AM CET.

Only applications duly completed and received through the online recruitment system will be considered.

Recruitment timeline: Please note that the application review and shortlisting process may take up to three weeks. Shortlisted candidates can expect to hear from us by the end of November or early December at the latest.

Transparency International is committed to creating an inclusive work environment where diversity is valued and where there is equality of opportunity. We actively seek a diverse applicant pool and therefore welcome applications from qualified candidates of all regions, countries, cultures and backgrounds. Existing permission to work in Germany is not a selection criterion and TI-S supports successful candidates in the process for applying for a work permit, if needed.

Selection of staff is made on a competitive basis, and we do not discriminate on the basis of national origin, race, colour or ethnic background, religious belief, sex, gender identity and expression or sexual orientation, marital or family status, age or ability. We kindly ask applicants to refrain from including in their application information relating to the above as well as from attaching photos.

DISCLAIMER

Please note that Transparency International does not charge any fees at any stage of its recruitment and selection process (whether at application, processing, testing, interviewing, traveling or otherwise). In addition, TI does not require or need to know any information relating to the bank account details of applicants.

FURTHER INFORMATION

To learn more about Transparency International please visit our website and follow us on social media:

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