IT Service Desk
Temporary 4–8 week Level 1 IT Service Desk role at a Sydney CBD charity, covering staff holiday absence. Day to day involves handling high-volume helpdesk enquiries and supporting employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL framework.
- Compensation
- Not disclosed
- Location
- Sydney NSW
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Provide Level 1 IT support focused on Microsoft 365, Exchange Online, Entra and ITIL framework
- Proven ability to manage high-volume Service Desk enquiries efficiently
- Experience in a structured IT Service Desk environment
- Good communication skills, verbal and written
- Ability to prioritise and multi-task
- Accuracy and attention to detail
- Available immediately for the next 4-8 weeks
Full description
A Charity in the Sydney CBD is seeking a proactive and customer-focused IT Service Desk Engineer (Level 1) to join them for a 4 – 8 week temporary role to cover staff holiday absence.
This position is responsible for providing exceptional IT support to their employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL Framework.
To apply for the role you will have:
- Proven ability to manage high-volume Service Desk enquiries efficiently.
- Experience in a structured IT Service Desk environment.
- Good communication skills, verbal and written.
- Ability to prioritise and multi-task.
- Accuracy and attention to detail.
- Be available immediately for the next 4-8 weeks.
If you are interested in this role and are available immediately, then please submit your application right away.