IT Service Desk Engineer Lead
Lead IT service desk engineer at an enterprise IT operation in Swindon, delivering 1st/2nd line support on a 24/7 4-on-4-off shift pattern, owning incidents, mentoring junior engineers, and improving service quality. Core stack: Windows, Microsoft 365, Active Directory, and ITSM tools like ServiceNow and Jira.
- Compensation
- £30K–£37K / yr
- Location
- Burderop, Swindon
- Work setup
- Hybrid
- Seniority
- Lead
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Strong experience supporting Windows OS and Microsoft 365
- Familiarity with enterprise collaboration tools like Teams and SharePoint
- Confident with Active Directory, user administration, and group policies
- Networking fundamentals, including DNS, DHCP, and TCP/IP
- Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms
Full description
Salary: £30,000 - 37,000 per yearRequirements:
- Strong experience supporting Windows OS and Microsoft 365
- Familiarity with enterprise collaboration tools like Teams and SharePoint
- Confident with Active Directory, user administration, and group policies
- Networking fundamentals, including DNS, DHCP, and TCP/IP
- Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms
Responsibilities:
- Deliver 1st and 2nd line support across a busy, enterprise-level environment
- Own incidents from start to finish and drive quick, effective resolutions
- Support and guide junior engineers
- Help improve processes, service quality, and team performance
- Act as the go-to person for escalations and keep the service desk running smoothly
Technologies:
- Active Directory
- Support
- ITSM
- JIRA
- Microsoft 365
- ServiceNow
- SharePoint
- TCP/IP
- Windows
- Office 365
More:
We are partnering with a dynamic IT operation in Swindon offering a leadership position for an ambitious IT Service Desk Engineer. This is a 24/7/365 shift role working a 4 on 4 off pattern, giving you increased time for your other interests. We offer a supportive team, a clear route into leadership, hybrid working with 3 days in the office and 1 day at home, training and development, and exposure to enterprise-level technology in a varied, high-energy environment.
last updated 44 week of 2026