It Service Desk Specialist (Washington, DC)
Level II IT Service Desk Specialist in Washington, DC who supports end users by phone, email, and chat — troubleshooting hardware, software, and OS issues and escalating moderate-to-highly complex technical problems. Requires a Secret clearance (Tier 3), DoD 8570 IAT II certification, 4 years of experience, and a Bachelor's degree.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Secret Clearance (Tier 3 investigation)
- IAT II certification per DoD 8570.01-M
- CE: Associate level certification for supported technology as approved by the COR (professional level preferred)
- Four (4) years of progressive experience demonstrating required proficiency
- Bachelor's degree and/or equivalency
Full description
Title: IT Service Desk Specialist - Level II
Investigation Required: Tier 3 (Secret Clearance)
Certifications: IAT II (Please see Section 3.0 Commercial Certificates for DoD 8570.01-M certificate requirement); CE: Associate (professional preferred) level certification for supported technology as approved by the COR.
Experience: Four (4) years of progressive experience demonstrating the required proficiency.
Responsibility: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.
Minimum Education: Bachelor’s degree and/or equivalency.