IT Service Desk Technician, Kernersville, NC
First point of contact for employee IT support: sets up and deploys laptops, mobile phones, and user accounts (Microsoft 365), resolves day-to-day hardware, software, and network issues, and helps keep systems secure. Involves ~75% travel to Virginia during the first 3 months of training/startup, dropping to ~10% after January 2027.
- Compensation
- Not disclosed
- Location
- Kernersville, NC 27284
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- High school diploma or equivalent
- Working knowledge of Windows, Microsoft 365, and iOS and Android mobile devices
- Strong customer service, communication, and problem-solving skills
- Ability to work independently and manage multiple priorities
- Valid driver's license and an acceptable driving record
- Able to travel overnight as required
- Able to lift and carry equipment up to 50 lbs
Nice to have
- Associate's degree or coursework in IT
- 1-2 years of help desk or technical support experience
Full description
Help Desk TechnicianDepartment: Information Technology
Job Status: Full Time
FLSA Status: Exempt
Reports To: IT Manager
Work Schedule: Monday through Friday
Travel: About 75% during the initial 3-month training and startup period, dropping to 10% after January 2027
Positions Supervised: None
Position Summary
The Help Desk Technician is employees' first point of contact for technical support. This role sets up and maintains computers, mobile phones, and user accounts, resolves day-to-day technical issues, and helps keep company systems secure. The technician will also play a key role in launching new field and office contracts in Virginia and North Carolina.
Key Responsibilities
- Receives, prioritizes, and documents support tickets and assignments from the IT Manager.
- Responds to employee technical questions and issues by phone, email, and in person, escalating to senior staff when needed.
- Sets up, images, and deploys laptops, desktops, mobile phones, and peripherals for new and existing employees.
- Creates and maintains user accounts and access, including Microsoft 365, in line with company security policies.
- Resets passwords and supports multi-factor authentication.
- Installs and maintains antivirus, endpoint protection, and software updates.
- Troubleshoots hardware, software, printer, and network connectivity issues.
- Monitors systems and network activity for security risks and reports concerns.
- Keeps an accurate inventory of IT equipment and assets.
- Maintains confidentiality of sensitive company and customer information.
- Performs other related duties as assigned.
Startup and Travel Responsibilities
- Travels extensively during the first 3 months for training and onboarding in Virginia, with travel decreasing after January 2027.
- Transports and delivers computers, phones, and company equipment between offices in Virginia and North Carolina.
- Supports the startup of new contracts, including equipment setup and onboarding for field technicians and office teams.
Qualifications
- High school diploma or equivalent required. An associate's degree or coursework in IT is preferred.
- [1 to 2] years of help desk or technical support experience preferred.