IT Service Desk Technician

Subsidiary

Steel Dynamics

Overview

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

Responsibilities

• Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.

• Log calls requesting technical assistance into the help desk software.

• Troubleshoot software & hardware issues and document resolutions.

• Assign work orders, follow up on status, and communicate status to users.

• Handle requests & verify requested information with managers, and track progress.

• Assist with installation and configuration of PC’s, laptops, and peripherals.

• Process New User Requests and Termination Requests.

• Support Retail equipment- ATM, printers, cameras, scale interface.

• Periodically travel to remote locations and assist other IT technicians.

• All other duties as required.

• Represent the company in a professional manner and provide excellent Customer Service

Qualifications

Required

• Excellent problem-solving skills and work well in a team environment

• Positive attitude and highly motivated

• A team player with excellent communication skills

• Customer service oriented

Preferred

• Associate degree or equivalent technical work experience.

• CompTIA Certifications: A+, Security+, Network+, or Server+

• Knowledge of various versions of Microsoft Windows and Office required.

• Knowledge of Microsoft Active Directory and Exchange preferred.

• Timely communication and complying with policies and procedures required.

• The ideal candidate must be energetic, detail oriented, and organized.

• Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.