IT Service Desk Technician
Provides Tier 1 and Tier 2 desktop support for Trexon employees at the EZ Form (Hamden, CT) and Intelliconnect (Crossville, TN) sites, managing the service desk ticket queue, maintaining hardware and printers, and supporting infrastructure projects. The core stack is a Windows enterprise environment with Microsoft 365, Active Directory, Jira, and VoIP/telecom tools.
- Compensation
- Not disclosed
- Location
- CT - Hamden | EZ Form
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- High school diploma or GED
- 3–5 years of experience in a desktop support or IT service desk role
- Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms
- Demonstrated expertise in network troubleshooting, printer configuration, and technical support
- Strong analytical thinking and problem-solving skills
- Ability to implement, administer, troubleshoot, and maintain infrastructure devices and technologies
- Ability to quickly learn or adapt to new or unfamiliar technologies, products, and systems
- Strong interpersonal and communication skills with employees at all levels
- Self-motivated and proactive, able to work independently and contribute in a team environment
- Dependable and flexible, with a positive attitude and willingness to take on new challenges
- Ability to travel approximately 25%–35% between the Hamden, CT and Crossville, TN locations
Nice to have
- Associate's or bachelor's degree in Information Technology or related field
- CompTIA A+, Network+, or Microsoft certifications
- Extensive knowledge of Microsoft 365, Jira Service Management, Confluence, Active Directory, OneDrive, and SharePoint
- Proficiency with mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms
Full description
IT Service Desk TechnicianFLSA STATUS: Non-Exempt
DEPARTMENT: IT
SUPERVISOR: Lead Endpoint Engineer
DIRECT REPORTS: None
Position Summary
The IT Service Desk Technician is a member of our headquarters IT team and is responsible for providing fast, reliable technical assistance to employees within Trexon. This role will specifically focus on two of our business units, EZ Form and Intelliconnect, located in Hamden, CT and Crossville, TN.
This position serves as the primary point of contact for end-user hardware and software support in a Windows enterprise environment. The intended impact is to minimize downtime, maintain operational continuity, and deliver an exceptional support experience at every touchpoint across both sites. We are looking for a technically sharp, customer-first professional who takes pride in solving problems efficiently and documenting their work thoroughly. Success in this role looks like timely ticket resolution, minimal repeat issues, and end users who feel genuinely supported.
This person cares about technology, continuous learning, and helping others. They are comfortable working independently, thrive in a team environment, and bring a positive attitude to every interaction. The skillsets central to this role include hardware and software troubleshooting, Windows administration, networking fundamentals, and clear written and verbal communication.
The essential functions of the job include providing Tier 1 and Tier 2 desktop support, managing the IT service desk ticket queue, maintaining hardware and peripheral equipment, supporting infrastructure projects, and serving as a resource for end users across the EZ Form and Intelliconnect locations.
Minimum QualificationsEducation:
- High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
Experience:
- 3–5 years of experience in a desktop support or IT service desk role is required.
Knowledge:
- Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms is required.
- Extensive knowledge of Microsoft 365, Jira Service Management, Confluence Documentation, Active Directory, OneDrive, and SharePoint is preferred.
- Proficiency with mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms, is preferred.
Skills:
- Demonstrated expertise in network troubleshooting, printer configuration, and technical support skills.