IT Service Owner (m/f)

IT Service Owner Location: Luxembourg, LU Company: Deloitte Luxembourg Job Function: Technology & Cyber Security Seniority: Senior levels Contract Type: Open-term Your future teamJoin our dynamic IT Operations team as the end to end owner of a key digital service. You'll be right at the heart of the action, working closely with business users, expert support teams, infrastructure specialists and project squads. You are the go to person for your service and play a crucial role in its stability, performance and user experience. Your advantages of being one of us 1. Real impact, real ownership: Take full ownership of a service used every day by our internal customers and see the direct impact of your work on their experience.2. Work at the crossroads of tech and business: Collaborate daily with both technical experts and business stakeholders, gaining a 360° view of how IT creates value.3. Modern tech environment: Evolve in an ecosystem that leverages cloud platforms (Azure/AWS), virtualization and modern infrastructure practices.4. Culture of continuous improvement: Contribute to the optimization of our services through ITIL best practices, robust documentation and a mindset of constant learning and improvement.5. Supportive, growth oriented environment: Develop your skills in a team that values autonomy, initiative and knowledge sharing, with the freedom to propose new ideas and ways of working Your next challenge 1. Be the single point of contact: Act as the primary contact for your service for IT teams, business users and external providers, ensuring smooth and clear communication.2. Guarantee performance and reliability: Ensure SLA/OLA compliance, high availability and a high level of user satisfaction for your service.3. Own incident & request management: Handle incidents and service requests via our ticketing tool, and coordinate escalation with Level 2/3 teams and partners when needed.4. Monitor, analyze, improve: Track the health of your service, follow key performance indicators (KPIs), and propose corrective and preventive actions based on data.5. Drive change and keep things under control: Maintain and update operational procedures and documentation, and actively support changes such as upgrades, deployments and migrations. Your skills 1. Bachelor's degree in Computer Science or a related field.2. 2–3 years of experience in an Operational IT Team (Level 1, Level 2 or Level 3).3. Good knowledge of Windows Server and ticketing tools.4. Familiarity with network fundamentals (DNS, firewall, routing, load balancing).5. Understanding of Active Directory, PowerShell, SQL and Cloud environments6. Fluency in French and English (spoken and written). Interested? Please submit your resume in English Get to know more about Deloitte; LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website.With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.Requisition ID: 13733