Eurofins
IT Solutions Support Engineer - Junior
- Compensation
- Not disclosed
- Location
- Belo Horizonte, MG, br
- Work setup
- Hybrid
- Seniority
- Junior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- Up to 2 years of experience in IT support, application support, or helpdesk roles.
- Basic understanding of Windows Server environments and networking fundamentals.
- Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).
- Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar).
- Knowledge of ITIL practices (Incident, Problem, Change Management).
- Basic exposure to IIS-hosted applications.
- Strong problem-solving and analytical skills.
- Good communication skills in an international environment.
- Ability to work independently and manage multiple priorities.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Nice to have
- Exposure to .NET technologies (ASP.NET / C#).
- Experience with REST APIs, message queues, or distributed systems.
- Knowledge of VBScript or scripting for automation.
- Understanding of SDLC and Product Lifecycle methodologies.
- Familiarity with testing frameworks (e.g., NUnit, Jasmine, Karma, MS Test).
- Experience working with European stakeholders/customers.
- Experience with tools like TFS / Azure DevOps.
Full description
- Provide 1st and 2nd level technical support for LIMS applications.
- Investigate, troubleshoot, and resolve incidents within agreed SLAs.
- Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).
- Perform initial root cause analysis and escalate complex issues to appropriate teams.
- Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution.
- Develop, write, and debug scripts to automate workflows and enhance system functionality.
- Maintain accurate documentation of issues, solutions, and standard procedures.
- Ensure compliance with IT policies, security standards, and data protection requirements.
- Support IIS-hosted web applications and monitor system performance.
- Communicate effectively with business and technical stakeholders in an international environment.
Required Skills & Qualifications
- Up to 2 years of experience in IT support, application support, or helpdesk roles.
- Basic understanding of Windows Server environments and networking fundamentals.
- Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).
- Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar).
- Knowledge of ITIL practices (Incident, Problem, Change Management).
- Basic exposure to IIS-hosted applications.
- Strong problem-solving and analytical skills.
- Good communication skills in an international environment.
- Ability to work independently and manage multiple priorities.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Nice to Have
- Exposure to .NET technologies (ASP.NET / C#).
- Experience with REST APIs, message queues, or distributed systems.
- Knowledge of VBScript or scripting for automation.
- Understanding of SDLC and Product Lifecycle methodologies.
- Familiarity with testing frameworks (e.g., NUnit, Jasmine, Karma, MS Test).
- Experience working with European stakeholders/customers.
- Experience with tools like TFS / Azure DevOps.
Technical Competencies
- Strong troubleshooting and debugging capabilities.
- Understanding of synchronous and asynchronous communication.
- Ability to analyze logs, system behavior, and performance issues.
- Basic knowledge of enterprise application architecture.
Soft Skills
- Excellent communication and interpersonal skills.
- Ability to work in a multicultural and distributed team environment.
- Proactive, detail-oriented, and solution-driven mindset.