IT Specialist
An IT Specialist in Istanbul who handles local IT operations for Ajax Systems' Türkiye office: administering user accounts in 1C and SAP, setting up macOS/Windows hardware, providing L1/L2 network support (Wi-Fi, LAN, routers), managing IT inventory, and documenting processes in Jira/Confluence, with roughly half their time on global IT projects with teams in Ukraine.
- Compensation
- Not disclosed
- Location
- Istanbul
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- 2–3 years of experience in IT support, system administration, or helpdesk roles
- Hands-on experience with user administration in SAP environments
- Strong proficiency in macOS hardware and software configurations
- Good knowledge of basic networking concepts (Wi-Fi, TCP/IP, DNS, LAN/WLAN troubleshooting)
- Experience with Jira and Confluence for task tracking and documentation
- Fluency in English (written and spoken)
- Excellent cross-departmental communication, analytical thinking, and problem-solving skills
Nice to have
- Hands-on experience with user administration in 1C ERP System
Full description
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 6,000 specialists.
In Türkiye we are not only represented as a global brand, but also as a local manufacturer. Our facility covers over 8,000 m² and produces millions of devices, representing a full range of Ajax products.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Location: Istanbul, DESBAS(Tuzla)
Responsibilities
-
Manage user accounts, access permissions, and roles in 1C and SAP systems.
-
Communicate closely with internal departments to assess, analyze, and map their specific software, module, and IT infrastructure requirements.
-
Set up, configure, and maintain hardware and operating systems, with a strong focus on macOS / MacBook environments and corporate software.
-
Maintain daily communication and collaboration with IT and operations teams in Ukraine to ensure aligned processes.
-
Provide L1/L2 technical support for office networking infrastructure, including Wi-Fi, LAN, router configurations, and internet connectivity troubleshooting.
-
Document IT processes, workflows, and service requests using Jira and Confluence.
-
Responsible for the maintenance, repair, and operational performance of all IT equipment (both Mac and PC), office network/server infrastructure, and IT software.
-
Oversee all IT hardware stock, track inventory levels, and manage equipment preparation and setup for employees.
-
Allocate effort flexibly between local operational tasks in Türkiye (~50%) and global IT tasks/projects (~50%).
Qualifications
-
2–3 years of experience in IT support, system administration, or helpdesk roles.
-
Hands-on experience with user administration in 1C ERP System (nice to have) and SAP (must) environments.
-